Dynamics CRM Integration with Office Communications Server

This sample application makes use of an AJAX/JavaScript client that communicates with the Microsoft Office Communicator Web Access 2007 server to provide a Web-based Live Chat solution that connects with a Microsoft Dynamics® CRM 4.0 server.
  • Version:


    File Name:


    Date Published:


    File Size:

    4.7 MB

      In this sample you will work with a server-based messaging bot capable of providing intelligent real time communications to multiple endpoints within an Office Communications Server environment. This bot communicates with customers through an AJAX-based Microsoft Office Communicator Web Access server. Messages are sent through an automated script managed by a Windows Workflow Foundation Sequential Workflow to create an intelligent automated response system.

      When a conversation between a customer and the bot is finished, the data that was gathered by the bot is stored in a queue hosted by a Windows Communication Foundation service. This allows live persons to take over the conversation and gather any further desired information. Once the live conversation is complete, the queued data can be sent directly to an active Microsoft Dynamics CRM 4.0 server through a set of Web services.
  • Supported Operating System

    Windows Server 2003, Windows Vista, Windows XP Service Pack 2

      • Microsoft .NET Framework 3.0 or higher

      • Microsoft Visual Studio 2005 development system

      • Visual Studio 2005 Extension for .NET Framework 3.0 (Windows Workflow Foundation)

      • Access to your environment's Domain Controller and Active Directory Domain Services

      • This download works with the following Office programs:
        • Microsoft Office Communications Server 2007, Communicator Web Access Server

        • Microsoft Office Communicator 2007

    • To install this download

      1. Download the file by clicking the Download button (above) and saving the file to your hard disk.

      2. Double-click the downloaded program file on your hard disk to begin installation.

      3. Follow the instructions on the screen to complete the installation.

      To uninstall this download

      1. On the Start menu, point to Settings and then click Control Panel.

      2. Double-click Add/Remove Programs.

      3. In the list of currently installed programs, select Microsoft Office Communications Server 2007 End to End Demo for CRM 4.0 and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.

      4. Click Yes or OK to confirm that you want to remove the program.

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