Microsoft Lync 2010 RGS Training

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    Learn how to use Microsoft Lync 2010 RGS features and functionality.
    • Version:


      File Name:

      Microsoft Lync 2010 RGS Training.ppt

      Date Published:


      File Size:

      841 KB

        This training course covers the following Microsoft Lync 2010 RGS features:
        • Understanding Response Groups
        • Getting to Know Types of Agent Groups
        • Using the Anonymization Feature
        • Signing in and Accepting a Call
        • Navigating the Conversation Window During a Call
        • Learn how Lync 2010 Users interact with Response Groups
    • Supported Operating System

      Windows 7, Windows Vista, Windows XP

        Microsoft PowerPoint 97-2003; Microsoft PowerPoint 2010
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