Zeacom Adds Pop! to Microsoft CRM

    “Microsoft CRM has taken us from offering a basic fault resolution service to a true customer service programme. The product really does speak for itself – it has given us the tools to deliver quality customer service and evolve the customer relationship."
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      Zeacom Microsoft CRM.doc

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        Zeacom Limited, a leading provider of customer contact solutions and long-standing Microsoft partner, is the first New Zealand software developer to build an add-on application specifically for Microsoft Business Solutions Customer Relationship Management (CRM). Zeacom’s CRM ScreenPOP! enables instant access to customer information for Microsoft CRM, allowing a business to speed up its telephone transactions and provide immediate personalised service.

        Furthermore, the company is also an early adopter of Microsoft CRM, with the view to making the technology available to all 100 staff across its New Zealand, Australian, UK and US offices by the middle of this year. While it’s still early days, Zeacom’s support services department has reported an immediate improvement in the way it manages customer queries while the rest of the organisation stands to gain efficiencies by consolidating all customer information in Microsoft CRM.
    • Supported Operating System

      Windows XP

        Microsoft Word
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