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Microsoft Product Support Reports

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Download the scripted system configuration gathering tools. The Microsoft Product Support Reports utility facilitates the gathering of critical system and logging information used in troubleshooting support issues.

  • Details
    File name:
    Date Published:

    mpsreports_x64.exe

    11/4/2011
    Version:
    File size:

    1.2

    2.9 MB
      The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.

      The tool offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business Networks, Server Components, Windows Update Services, Exchange Servers and SQL and other Data Stores (MDAC) . Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection. Please read the readme.txt files for more details about the information collected by each category.

      There are two executables, that correspond to each specific OS architecture, 32 or 64 bit. Please make sure to download the version that correspond to your system architecture.

      You may install and use an unlimited number of copies of MPSReports solely for the purpose of gathering system information necessary for your support professional to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.

      Important Notes
      MPSReports require the installation of additional prerequisites in order to be executed, as listed in the System Requirements section.

      Although we do our best for the reporting tool to run without making any registry changes or modifications to the operating system or revert back any changes temporarily performed by the scripts or tools used during the collection, we have identified that under some circumstances the Powershell ExecutionPolicy is not reverted back to the default RemoteSigned value used for most Server configurations. This might need to be changed manually for some Server applications to work after running MPSReports. Please read the following technet content for more information and how-to for more information and how-to

  • System Requirements
    Supported Operating System

    Windows 7, Windows Server 2003, Windows Server 2003 R2 (32-Bit x86), Windows Server 2003 R2 x64 editions, Windows Server 2003 x64 editions, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP, Windows XP 64-bit

      • Requires Microsoft .NET Framework 2.0
      • Requires Windows Powershell 1.0
      • Requires Windows Installer 3.1
      • Requires Microsoft Core XML Services (MSXML) 6.0

  • Install Instructions
      1. Download the executable specific to your OS architecture, 32 or 64bit.
      2. Copy the file to the system having the problem.
      3. Double-click the executable to launch the report gathering tool.
      4. Accept the Microsoft License Agreement.
      5. Follow the steps as guided by the Wizard.
      An user account with Administrator rights is necesarry in order to run MPSReports in Windows Vista and above OS platforms.

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