Servers

    System Center Service Manager – Exchange Connector

    Language:
    English
    The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests and sending notifications from the console.
    • Version:

      1.0.0.0

      File Name:

      SystemCenterServiceManager-ExchangeConnector.exe

      Date Published:

      1/13/2011

      File Size:

      693 KB

        The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.

        Feature Summary
        This release is compatible with Service Manager 2010 SP1. It contains the final set of features for this version, including
        • Create incident from email
        • Update incident action log from email
        • Resolve or close incidents from email
        • Approve/reject change requests from email
        • Update change request “action log” from email
        • Mark manual activities completed from email
        • Add email file attachment to work items as attachments
        • Send notifications to users from the console
    • System Requirements
      Supported Operating System

      Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows Vista, Windows XP Service Pack 3

        • Other Softwar:
          • System Center Service Manager 2010 SP1
          • Microsoft Exchange 2007 SP3 or Exchange 2010 SP1
    • Install Instructions
        • Download the self-extracting package and save onto disk.
        • Double-click the executable to extract the content.
        • Then, follow the instructions in the included Word documents to install and configure the Exchange Connector and Send Email solutions.

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