Application Approval Workflow

This solution accelerator takes an application request submitted through the System Center 2012 Configuration Manager Application Catalog and transforms it into a System Center 2012 - Service Manager service request, allowing flexible approval lists and activities.
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.


    File Name:

    Application Approval Workflow Solution

    Microsoft Application Approval Workflow Print Ready

    Date Published:


    File Size:

    5.7 MB

    1,021 KB

      The Application Approval Workflow (AAW) extends your application approval process. End users can easily request applications on-demand directly through the Configuration Manager Application Catalog or via redirection from the Service Manager Self-Service Portal. Application requests requiring approval are routed to Service Manager where custom approver lists and activities can be configured based on user and application properties.

      AAW uses System Center 2012 - Orchestrator between Configuration Manager and Service Manager to sync Configuration Manager applications, leverage Service Manager workflows, and post the approval status back to Configuration Manager. We created wizards in Service Manager to configure custom service request template-matching criteria. User and application properties received in the approval request from Configuration Manager are used to select a service request template containing an approver list and activities that best fit your business process.

      Key features:

      • Sync Configuration Manager applications data into the Service Manager database.
      • Monitor and transport Configuration Manager Application Catalog requests requiring approval to Service Manager and open a service request.
      • Return the completed approval workflow status to Configuration Manager for handling.
      • Allow administrators to define and maintain application selection criteria for specific applications or application groups and specific users or user groups.
      • Track service application requests and view application catalog contents in Service Manager.
  • Supported Operating System

    Windows Server 2008 R2

      • Microsoft System Center 2012 - Service Manager
      • Microsoft System Center 2012 - Orchestrator (Orchestrator and SCSM must be installed on separate servers)
      • Microsoft System Center Integration Pack for System Center 2012 Service Manager
      • Microsoft System Center 2012 Configuration Manager
      • Service Manager Portal
      • Microsoft Visual C++ 2010 x64 Redistributable – 10.0.30319.
      • Microsoft Word or Microsoft Word Viewer 2003 (available as a free download) can be used to view Word documents
      • Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats (available as a free download) can be used to open, edit, and save documents, workbooks, and presentations in the file formats new to Microsoft Office.
      1. Click the Download button next to one of the files listed below to start the download.
      2. Do one of the following:
        • To start the .zip file extraction immediately, click Open or Run this program from its current location. Then extract the files to your preferred location on your computer.
        • To save the download to your preferred location on your computer for .zip file extraction at a later time, click Save or Save this program to disk.
      3. Before you install the solution, please review the documentation. It is available in both CHM and word format.
      4. Make sure you have a complete backup of your servers before installing AAW.
      5. Click on Microsoft.ApplicationApprovalWorkflow.Setup to install AAW.
    • Solution Accelerators are free, scenario-based guides and automations designed to help IT Professionals who are proactively planning, deploying, and operating IT systems using Microsoft products and technologies. Solution Accelerator scenarios focus on security and compliance, management and infrastructure, and communication and collaboration.

      Get the Solution Accelerator Notifications Newsletter

      Subscribe to the Solution Accelerator Notifications newsletter so that you can stay informed about new Solution Accelerator releases and updates. The newsletter covers such areas of interest as

      • Communication & Collaboration
      • Security, Data Protection, & Recovery
      • Deployment
      • Operations & Management
Site feedback

What category would you like to give web site feedback on?

Rate your level of satisfaction with this web page today: