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    SharePoint 2010 Document Libraries Improve Technical Support

    Language:
    English
    Content current as of August 2012. The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    • Version:

      1.0

      File Name:

      2904TechnicalSupportContentManagementUsingSharePointTCS.docx

      Date Published:

      11/5/2014

      File Size:

      353 KB

        Content current as of August 2012. The following content may no longer reflect Microsoft’s current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.

        The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    • Supported Operating System

      Windows 7, Windows Server 2008 R2

        N/A
      • N/A

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