Other

    SharePoint 2010 Document Libraries Improve Technical Support

    Language:
    English
    The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    • Version:

      1.0

      File Name:

      2904TechnicalSupportContentManagementUsingSharePointTCS.docx

      Date Published:

      8/16/2012

      File Size:

      372 KB

        The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    • Supported Operating System

      Windows 7, Windows Server 2008 R2

        N/A
      • N/A

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