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    Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability

    Language:
    English
    Content current as of November 2010. Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 250 percent by enabling employees to save more than $218 million annually.
    • Version:

      1

      File Name:

      07547MSITOCSR2BCS.docx

      Date Published:

      11/5/2014

      File Size:

      182 KB

        Content current as of November 2010. The following content may no longer reflect Microsoft’s current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.

        Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 240 percent by enabling employees to save more than $212 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.
    • Supported Operating System

      Windows Server 2008

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      • n/a

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