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    Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability

    Language:
    English
    Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 250 percent by enabling employees to save more than $218 million annually. The outcome and continued use of the analysis methodology j
    • Version:

      v1

      File Name:

      07547MSITOCSR2BCS.docx

      Date Published:

      1/26/2011

      File Size:

      201 KB

        Microsoft IT used a business value framework developed by Forrester Research to more precisely measure the overall business impact and the return on investment of unified communications at Microsoft. The analysis showed that the UC solution was generating an ROI of 240 percent by enabling employees to save more than $212 million annually. The outcome and continued use of the analysis methodology justify further investments in UC technology.
    • Supported Operating System

      Windows Server 2008

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      • n/a

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