Update Rollup 3 for System Center 2012 Service Manager (KB2750615)

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    This update contains a number of fixes for System Center 2012 Service Manager Release.
    • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.

      2012 UR3

      File Name:



      Date Published:


      File Size:

      52.9 MB

      52.8 MB

        This update contains a set of bug fixes to the System Center 2012 Service Manager release. It should be applied to all Service Manager 2012 server installation. There are two executable files available:

        These executable contain the cumulative update package and be applied to all Service Manager 2012 server installation.


        Bug fixes included in this update:
        • Memory leak in the Service Manager 2012 Console when opening/closing Incidents
        • Service Manager 2012 Console crashes with an OutOfMemoryException because of form control objects rooted in the GC heap
        • Portal: In portal if user changes sharepoint site language to Turkish, language invariant (English) language pack display strings are returned
        • Poor Service Manager 2012 Console Performance when opening Incident Forms when the Console is open through Citrix
        Please see KB 2750615 for additional data and installation instruction.
    • Supported Operating System

      Windows Server 2008 R2, Windows Server 2008 R2 Datacenter

        • Other Software: Same as System Center 2012 Service Manager
      • To install this cumulative update, follow these steps:
        • Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
        • Download the cumulative update to a target folder.
        • Note: This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system.
        • Open the target folder
        • Right-click the SCSM2012_CU_KB2750615_AMD64_7.5.1561.116.exe file or the SCSM2012_CU_KB2750615_i386_7.5.1561.116.exe file, and then click Run as administrator
        • Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
        • Once installation is complete, import Console.mpb from the installation folder on the management server and restart the consoles after import.

        How to verify a successful installation of this cumulative update
        • In Control Panel, open Programs and Features.
        • Click View installed updates.
        • The following item is listed:
          • Hotfix for Microsoft System Center Service Manager (SCSM2012_CU_KB2750615)