Update Rollup 3 for System Center 2012 Service Manager (KB2750615)

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This update contains a number of fixes for System Center 2012 Service Manager Release.
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.

    2012 UR3

    File Name:



    Date Published:


    File Size:

    52.9 MB

    52.8 MB

      This update contains a set of bug fixes to the System Center 2012 Service Manager release. It should be applied to all Service Manager 2012 server installation. There are two executable files available:

      These executable contain the cumulative update package and be applied to all Service Manager 2012 server installation.


      Bug fixes included in this update:
      • Memory leak in the Service Manager 2012 Console when opening/closing Incidents
      • Service Manager 2012 Console crashes with an OutOfMemoryException because of form control objects rooted in the GC heap
      • Portal: In portal if user changes sharepoint site language to Turkish, language invariant (English) language pack display strings are returned
      • Poor Service Manager 2012 Console Performance when opening Incident Forms when the Console is open through Citrix
      Please see KB 2750615 for additional data and installation instruction.
  • Supported Operating System

    Windows Server 2008 R2, Windows Server 2008 R2 Datacenter

      • Other Software: Same as System Center 2012 Service Manager
    • To install this cumulative update, follow these steps:
      • Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
      • Download the cumulative update to a target folder.
      • Note: This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system.
      • Open the target folder
      • Right-click the SCSM2012_CU_KB2750615_AMD64_7.5.1561.116.exe file or the SCSM2012_CU_KB2750615_i386_7.5.1561.116.exe file, and then click Run as administrator
      • Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
      • Once installation is complete, import Console.mpb from the installation folder on the management server and restart the consoles after import.

      How to verify a successful installation of this cumulative update
      • In Control Panel, open Programs and Features.
      • Click View installed updates.
      • The following item is listed:
        • Hotfix for Microsoft System Center Service Manager (SCSM2012_CU_KB2750615)