Delivering an Extensible CRM Solution Using Agile Development

    Language:
    English
    Content current as of: January 2013. MSIT worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    • Version:

      1

      File Name:

      2394SMBCRM_TCS.docx

      Date Published:

      10/28/2014

      File Size:

      380 KB

        Content current as of: January 2013. The following content may no longer reflect Microsoft’s current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.

        Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    • Supported Operating System

      Windows 7, Windows 8, Windows Server 2008 R2, Windows Server 2012

        N/A
      • N/A