Update Rollup 4 for System Center 2012 SP1 Service Manager (KB2887775)

This update contains a number of fixes for System Center 2012 SP1 Service Manager
  • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.

    2012 SP1 UR4

    File Name:



    Date Published:


    File Size:

    58.5 MB

    58.3 MB

      This update contains a set of bug fixes to the System Center 2012 SP1 Service Manager release. It should be applied to all Service Manager 2012 SP1 server installations. There are two executable files available:


      Bug fixes included in this update:
      • If the amount of “Manual Activities” displayed in Service Manager Portal exceeds a certain limit, page load times out and does not render properly resulting in a blank page
      • Improper cleanup of custom related type causes grooming on the EntityChangeLog table to stall causing the table to grow substantially
      • Service Requests complete unexpectedly due to race condition between workflows
      • Console crashes when double clicking parent incident link on an extended incident class
      • PowerShell tasks created via the authoring tool don't run due to incorrect reference to certain assemblies.
      • Exchange MP gets stuck in pending association post MP Sync Job
      • Enable Run As Accounts for use with Exchange Connector 3.0 RTM
      • SQL broker conversations can lead to very large OperationsManager DB size and TempDB size
      • Service Requests put on hold are incorrectly evaluated as completed
      • File attachments are not getting properly saved in the database
      • RunbookMonitorWorkflow cannot handle failed status of runbooks
      • After SP1 upgrade, new "Service Dependents" entries created for "Business Services" cannot be seen in the console any more
      • Subsequent activities within a Service Request start to run even though the current activity has not finished yet
      • Review Activity add reviewer workflow fails to run
      • Simple lists in self-service portal do not function correctly in SSP after upgrading to SP1
      • Powershell tasks created via the authoring tool don't run

      Please see KB2887775 for additional data and installation instruction.
  • Supported Operating System

    Windows 7, Windows Server 2008 R2 SP1, Windows Server 2012

      • Other Software: System Center 2012 SP1 Service Manager
    • To install this cumulative update, follow these steps:
      1. Exit all Service Manager-related applications before you apply this cumulative update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
      2. Download the cumulative update to a target folder.
      3. Note This cumulative update contains both the x86 version and the x64 version. Download the appropriate version for your system.
      4. Open the target folder
      5. Right-click the SCSM2012_CU_KB2887775_AMD64_7.5.2905.150.exe file or the SCSM2012_CU_KB2887775_ _i386_7.5.2905.150.exe file, and then click Run as administrator
      6. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

      How to verify a successful installation of this cumulative update
      • In Control Panel, open Programs and Features.
      • Click View installed updates.
      • The following item is listed:
      • Hotfix for Microsoft System Center Service Manager (SCSM2012_CU_KB2887775)
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