Business Solutions

    Unified Service Desk for Microsoft Dynamics CRM 2013

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    Download the client application and sample packages for Unified Service Desk.
    • Note:There are multiple files available for this download.Once you click on the "Download" button, you will be prompted to select the files you need.


      File Name:




      Date Published:


      File Size:

      49.7 MB

      7.9 MB

      7.9 MB

        Unified Service Desk for Microsoft Dynamics CRM 2013 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics CRM into a single desktop and get a 360° view of customer interactions. For more information, see Unified Service Desk Administration Guide.

        This download contains the setup for the following:
        • Unified Service Desk client application.
        • Unified Service Desk sample packages.
    • Supported Operating System

      Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, Windows Vista Service Pack 2

        1. To start the download, click Download.
        2. Choose the file that you want to download, and click Next.
        3. You'll be prompted to run or save the file. Click Save to save the file to your computer.
          • If you downloaded the UnifiedServiceDesk.msi file, run the file to install the Unified Service Desk client application.
          • If you downloaded the Unified Service Desk package executable file, run the executable file to extract the contents of the package. Next, run the PackageDeployer.exe file in the extracted folder to select and deploy a Unified Service Desk package.

          For more information, see Install and Deploy Unified Service Desk.

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