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    Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource

    Language:
    English
    This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.
    • Version:

      March2013

      File Name:

      Troubleshooting_Lync_2010_Clients.zip

      Date Published:

      3/19/2012

      File Size:

      567 KB

        This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:
        • A script for opening a service call and identifying the problem the user is having
        • Information about how to resolve more than 200 common user problems
        • Tools and resources for additional troubleshooting
        Note: The .zip file contains both the print documentation and the Help file.
    • Supported Operating System

      Windows 7, Windows Vista, Windows XP

        • The file is a Microsoft Word document. Users who do not have Microsoft Word can view this document through the downloadable Word Viewer.
        Note: The .zip file contains both the print documentation and the Help file.
        1. Click the Download button on this page to start the download, or choose a different language from the drop-down list and click Go.
        2. Do one of the following:
          • To start the installation immediately, click Open or Run this program from its current location.
          • To copy the download to your computer for installation at a later time, click Save or Save this program to disk.

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