Troubleshooting Microsoft Lync Server 2010 Clients: Help Desk Resource

Language:
English
This resource is for first-level help desk agents who support Microsoft Lync Server 2010 clients. Note: The .zip file contains both the print documentation and the Help file.
  • Version:

    March2013

    File Name:

    Troubleshooting_Lync_2010_Clients.zip

    Date Published:

    3/19/2012

    File Size:

    567 KB

      This resource provides first-level help desk agents who support Lync Server 2010 clients (Microsoft Lync 2010, Microsoft Lync 2010 Attendee, and Microsoft Lync Web App) with the following:
      • A script for opening a service call and identifying the problem the user is having
      • Information about how to resolve more than 200 common user problems
      • Tools and resources for additional troubleshooting
      Note: The .zip file contains both the print documentation and the Help file.
  • Supported Operating System

    Windows 7, Windows Vista, Windows XP

      • The file is a Microsoft Word document. Users who do not have Microsoft Word can view this document through the downloadable Word Viewer.
      Note: The .zip file contains both the print documentation and the Help file.
      1. Click the Download button on this page to start the download, or choose a different language from the drop-down list and click Go.
      2. Do one of the following:
        • To start the installation immediately, click Open or Run this program from its current location.
        • To copy the download to your computer for installation at a later time, click Save or Save this program to disk.
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