Response Point White Paper: Configuring Customizable URLs in Incoming Call Notification Windows

Topics in this paper include Pre-Deployment Requirements, How Response Point Handles Strings and Sub-Phrases, and Security Precautions.
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      With Microsoft® Response Point™ Version 1.0 Service Pack 2 (SP2), it is possible to launch a customized URL for each incoming call notification window (sometimes casually called “toast”). This feature can help a small business track incoming call data, if it is integrated with a customer-relationship-management application. Enabling the URL launch feature is not intended for the everyday office employee. Therefore, the audience for this white paper (and subsequently enabling this feature) is a developer, value-added reseller (VAR), or technical enthusiast who is familiar with Response Point, Web applications, and modification of the registry.
  • Supported Operating System

    Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP

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