Contact Center CRM

Discover how these customers benefitted from CCA:
Telefónica del Perú | Centene | Digicel

Discover the Customer Care Accelerator (CCA)—a unique and powerful unified agent desktop application that powers high-volume, high-complexity call centers with more than 250 agents. The solution enables a seamless and integrated desktop, with performance management and automation capabilities that are critical to today's contact centers.

For customers running smaller contact centers, consider the power of Microsoft Dynamics CRM with Microsoft Lync—allowing you to automatically update CRM records, track interactions, and handle calls seamlessly. Learn how Newport City Homes uses this effective combination.

Explore the foundational components that can get your contact center up and running quickly. Learn how Speedy Hire and Iristel Romania drove rapid adoption to achieve a 360-degree view of the customer and increased customer satisfaction.

Interact with your customers in a new and dramatically different way with Skype or Lync.

Hear how Specialists On Call has leveraged video conferencing to extend the reach of medical professionals.

Help ensure consistency across customer interactions with robust agent scripting driven by decision trees. Out-of-the-box capabilities that many software companies charge extra for are free with Microsoft Dynamics CRM.

Dialogs deliver agent scripting and decision trees, so you can provide cross-sell/upsell information to turn your contact center from a cost center to a profit center.