Microsoft Dynamics CRM 2013 Customer Center
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Account Overview

Use this report to obtain a one-page overview of everything occurring with an account. The report displays a profile of the account, contact information, and summaries of opportunities and case activities.

For opportunities, this report displays two charts. The Active Opportunities by Probability chart displays the active opportunities grouped by the probability of the opportunities turning into a sale. The Opportunity by Current State chart displays the state the opportunities are currently in.

For cases, this report displays two charts. The All Closed Cases by Customer Satisfaction displays the closed cases grouped by customer satisfaction level. The All Cases by Status displays the cases grouped by the status.

By default, this report displays only accounts that have been modified within the last 30 days.

The data in this report comes from:

  • Account form

  • Appointment form

  • Case form

  • Contact form

  • E-mail form

  • Fax form

  • Opportunity form

  • Phone Call form

  • Service Activity form

  • Task form

If some data is missing from the report, see Troubleshoot problems with data not displaying in a report.


This topic documents the default report as it was shipped. To find out if this report has been customized, contact your report administrator or system administrator.

Applies To

CRM Online

CRM 2013 on-prem

See Also

Run a Report

Customize and organize reports

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