Microsoft Dynamics CRM 2013 Customer Center
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Billing FAQs for CRM Online

Billing support agents for Microsoft Dynamics CRM often hear similar questions from our customers. To help answer your billing and subscription management questions as quickly as possible, we've put together this list of the most frequently asked questions.

How do I find the correct CRM Online billing and subscription support team?

What billing activities do I need to contact CRM Online Billing Support to manage?

When I renew my subscription, can I change my payment method?

How do I purchase CRM Online through volume licensing?

How do I extend my CRM Online trial?

How do I migrate from CRM Online to the on-premises version of CRM?

How do I cancel my CRM Online subscription?

How do I reactivate my expired CRM Online account?

How do I apply for a credit due to a CRM Online service outage?

How do I apply for non-profit pricing?

Applies To

CRM Online

CRM 2013 on-prem

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