Microsoft Dynamics CRM 2013 Customer Center
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Case Summary Table

Use this report to find out what kind of cases are being opened and resolved. You can select how data is grouped in both the rows and columns in this report. This report provides a chart of cases, organized by status reason, owner, priority, subject, customer, or product.

By default, the report only displays active cases that were created in the last month.

The data in this report comes from the Case form.

If some data is missing from the report, see Troubleshoot problems with data not displaying in a report


This topic documents the default report as it was shipped. To find out if this report has been customized, contact your report administrator or system administrator.

Applies To

CRM Online

CRM 2013 on-prem

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