Video: Get started with CRM
eBook: Start working in CRM
eBook: Give great customer service with CRM
Ready to update?
eBook: What's new in customer service?
eBook: Microsoft Social Listening for CRM
eBook: Create and customize dashboards
Training & Adoption kit
Business processes for download
Videos & eBooks
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Work with contacts
Keep track of notes, tasks, calls, or email
Create or edit accounts
Stay up-to-date with customer news
Enter new data quickly
Create and manage a case
Track how much time is spent on a case
More top tasks ...
Install the phone app
Get started with CRM for phones
Install the tablet app
Get started with CRM for tablets
More mobile topics ...
eBook: Intro to business processes
eBook: Change a business process
Business process solutions available for download
Create a new business process
Assign a security role to business process
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eBook: Bring in your contacts
Import accounts, leads, or other data
Set up duplicate detection rules to keep your data clean
Run system jobs to detect duplicate records
More data management topics ...
Set up CRM for Outlook
Use a wizard to add and track Outlook contacts
Overview of tracking records in CRM for Outlook
Track Outlook contacts in CRM for Outlook
Work offline with CRM for Outlook
More CRM for Outlook topics ...
Run a report
Share a report with others
Get a list of available reports
More reports topics ...
CRM IT Pro Center
CRM Developer Center
CRM Test Drive
CRM Help Center
Marketing Help Center
Social Listening Help Center