Microsoft Dynamics CRM 2013 Customer Center
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Disable or enable social data for an organization

If your organization has installed and applied updates from Microsoft Dynamics CRM Online Spring ‘14 or Microsoft Dynamics CRM 2013 Service Pack 1, you can receive social data in CRM to track what people are saying about your company, product, or brand across social channels like Facebook or Twitter. To receive social data in CRM, you must set up the Social Care sample application to listen to a social account and you must configure the application for your organization. More information: Receive social data in Microsoft Dynamics CRM

After you set up and configure the Social Care sample application, social engagement is enabled. You can disable social engagement at any time, if desired. If you disable social engagement, your organization will not be able to receive social data, but users can continue to work with existing social data in CRM. More information: Control social data

Applies To

Microsoft Dynamics CRM 2013 Service Pack 1

CRM Online Spring '14

 
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