Updates are in the works for 2015! Read on for changes coming soon to Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Listening, and Parature, from Microsoft.
From time to time, we must add and remove items from our supported configurations list to keep current with technology and allow us to provide you the best product possible. Stay tuned for important information about the changes to supported configurations in Microsoft Dynamics CRM.
These releases are slated to come out in the second quarter of 2015. As always, the closer we get to the actual availability date for the next release, the more detailed information we can share about the release timing.
How to get the updates
Microsoft Dynamics CRM:
Microsoft Dynamics Marketing:
The listed administrator within your organization will be notified by email about the specific timing of your update to the next version. Microsoft will send several reminder communications as the scheduled update approaches.
Should this scheduled date not be suitable for your organization, you will have an opportunity to reschedule the date through a service request.
Keep looking for emails with more specific instructions for updating Microsoft Dynamics Marketing.
Microsoft Social Listening:
The listed administrator within your organization will be notified by email about the specific timing of your update to the next version. These updates will happen automatically and Microsoft will send several reminder communications, with the details, as the scheduled update approaches.
Parature, from Microsoft:
How to prepare for updates
Test the updates in a sandbox environment. We always advise that you preview and test new versions in a non-production environment before you update your live production instances. This will give you the opportunity to verify the compatibility of any customizations that you may have made, or any third-party customizations that are installed. Additionally, testing will also allow you to assess the impact of the upcoming changes on your organization and your users. If you haven't already done so, we strongly advise obtaining a non-production instance.
Browser support for Parature, from Microsoft. Parature, from Microsoft supports all major browsers and their latest versions, including Internet Explorer, Google Chrome, and Mozilla Firefox. To make sure that you can take advantage of all the enhancements to the Service Desk and Support Portal, make sure that you update your browser to the latest version.
Upgrading to a new version of Microsoft Dynamics Marketing. We have designed the upgrade process to be as quick, easy, and trouble-free as possible, but you should still be aware of the process and some possible issues. If you are upgrading from a previous version of Microsoft Dynamics Marketing, find out what to expect by reading Upgrading from an earlier version.
Connect with Support Resources or browse questions/answers in the Microsoft Dynamics CRM Forum— or you can always contact your partner.
For questions about Parature, from Microsoft, please contact Parature Support.
Convergence 2015 is just around the corner! Microsoft Convergence 2015 is the place where the business community comes together to learn, share, and be inspired. Convergence 2015 includes an abundance of Microsoft Dynamics CRM session content that will help inform, educate, and inspire attendees, including sessions focused on sales, marketing, and customer service. Don't miss the opportunity to make key business connections with others who use the product, while discovering the full potential of your Microsoft solutions.