Microsoft Dynamics CRM 2013 Customer Center
Microsoft Dynamics CRM
Customer Center
Search Microsoft Dynamics CRM 2013 Customer Center

Install the CRM for tablets app

While on the go, you can use Microsoft Dynamics CRM 2013 on your mobile device with the Microsoft Dynamics CRM for tablets app. Before you can use the app, you need to check to make sure your CRM 2013 admin has set up CRM for tablets for you. Your admin might have provided you with instructions on how to install the app, but if not, you can use these instructions to download the app from your tablet's app store.

Review the list of compatible tablets

Before installing the app, it's important to determine if the app is supported on your tablet. More information: Tablet support for Microsoft Dynamics CRM 2013 and CRM Online

Install CRM for tablets

To install the CRM for tablets app on your tablet, click the link in the following table for your tablet. The link will take you to the app on your tablet's app store.


App link

Microsoft Dynamics CRM for Windows 8.1

Windows Store

Microsoft Dynamics CRM for Windows 8

Windows Store

Microsoft Dynamics CRM for iPad

Apple App store

Microsoft Dynamics CRM for Android

Google Play

The Windows 8.1 app only works on Windows 8.1, but either the Windows 8 or the Windows 8.1 app works on Windows 8.1 tablets.

If your organization has an on-premises deployment of CRM, you need to make sure that your organization is ready for you to install the Windows 8.1 app before you install it. More information: Troubleshoot a CRM for Windows 8.1 app start-up error

Start the app

  1. Open the CRM for tablets app.

  2. On the Let's get set up! screen, enter your company's CRM web address.

  3. Tap the arrow button in the lower right corner to continue.

Having trouble with your app?

If you're having trouble with your CRM for tablets app, it's a good idea to contact your IT department. If you want to do some troubleshooting on your own, try these resources:

Was this information helpful?