Neglected Cases report
This topic is prerelease documentation and is subject to change.
Improve your service team's KPIs and get your cases closed. Quickly identify and take action on cases that haven't been updated recently. The report also shows the name of the service agent assigned to the case - use this information to follow-up with your team and to start resolving these cases.
When you run the report, choose the number of days that cases haven't been updated. The report shows a list of open cases that have no changes to activities, including scheduled activities and notes.