Microsoft Dynamics CRM 2013 Customer Center
Microsoft Dynamics CRM
Customer Center
Search Microsoft Dynamics CRM 2013 Customer Center

Run bulk system jobs to detect duplicate records

To maintain the integrity of system data, you should check for duplicates regularly to make sure that users don't inadvertently create duplicate contacts, accounts, leads, or other types of records.

The Check for Duplicates wizard helps you set up a bulk “job” that finds and cleans up duplicate records. You can schedule the job to run daily, and you can receive an email confirmation when the job finishes.


If you haven't already done so, create and publish duplicate detection rules, and turn duplicate detection on before you run the wizard. More information: Set up duplicate detection rules to keep your data clean.

  1. Follow the steps for the app you're using.

    If using the CRM web application

    1. On the nav bar, click or tap Microsoft Dynamics CRM > Settings.

      Settings appears on the nav bar.

    2. Click or tap Settings > Data Management. Click or tap Duplicate Detection Jobs.

    If using CRM for Outlook

    1. In the Navigation Pane, click or tap Settings > System > Data Management > Duplicate Detection Jobs.

  2. Click or tap New, or click or tap the name of the duplicate detection job you want to run.

    You'll see the Check for Duplicates wizard, which helps you create a job to check for duplicates.

  3. Click or tap Next.

  4. In the Look for drop-down list, select the record type that you want to check for duplicates.


    What you see in this list depends on which duplicate detection rules are published. More information: Set up duplicate detection rules to keep your data clean.

  5. In the Use Saved View drop-down list, select a view if you want to limit the records searched to records in that view. For example, select Active Accounts. When you select a view, CRM adds criteria to the criteria grid below.

  6. To further limit the records searched, click or tap Select in the criteria grid, and then enter the criteria you want.

  7. Click or tap Next.

  8. Accept the default name for the job, or type a different name.

  9. Enter the start time for the job, and enter how often to run the job in days. (Type 1 to run the job daily.)

  10. If you want to receive an email confirmation when the job is completed, select the Email options check box. Enter an additional email address, if desired.

  11. Click or tap Next, and then click or tap Submit.

Was this information helpful?