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System Settings dialog box - Customization tab

Use the table below to learn about settings on the Customization tab in the System Settings dialog box.

Open the System Settings dialog box (if it's not already open).

  1. Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.

    Check your security role

    • Follow the steps in View your user profile.

    • Don't have the correct permissions? Contact your system administrator.

  2. On the nav bar, choose Microsoft Dynamics CRM > Settings, and then choose Settings > Administration > System Settings > Customization tab. (In CRM for Outlook, choose Settings > System > Administration > System Settings > Customization tab.)



Application Mode

Set whether Microsoft Dynamics CRM can be opened in a browser window without menu, navigation, and command bars.

Open Microsoft Dynamics CRM in Application mode

Select this check box to enable Application mode. When Application mode is enabled, Microsoft Dynamics CRM can be opened in a browser without menus, navigation, or toolbars. Hiding these parts of the browser causes Microsoft Dynamics CRM to appear like a separate application rather than a website. By default, application mode is not enabled.

Preview Mode

Enable web resource and iFRAME support for CRM for tablets.

Select this check box if you want to be able to add web resources and iFRAMEs to CRM for tablets. After selecting the check box, you'll need to also select the I have read and accept the EULA agreement terms check box.


This is a preview feature and is only available for:

  • Microsoft Dynamics CRM Online and you must install the Microsoft Dynamics CRM Online 2015 Update. This preview feature is not available for on-premises versions of Microsoft Dynamics CRM.

  • Selected geographic instances.

  • Android and iOS tablets that are currently supported by CRM for tablets.

Preview features are not meant for production use and Microsoft does not provide support for this preview feature. More information: Preview feature: iFrame and web resource support in CRM for tablets

Applies To

CRM Online

CRM 2015 on-prem

CRM 2013 on-prem

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