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Use Bing Maps to view a location

This topic is prerelease documentation and is subject to change.

Bing Maps help you plan customer visits, optimize your routes, calculate mileage for expense reports, and see nearby services. When you view the details for contacts, leads, or accounts, you'll see a map that shows where their address is located. Click or tap a map to explore aerial and satellite images, check traffic conditions, and get directions.


Bing Maps may not be available in all countries/regions or languages. Additionally, Microsoft Dynamics CRM (on-premises) users may be prompted to enter a license key to view Bing Maps. Contact your system administrator for information about your organization's Bing Maps license.

View a Bing map for a contact, lead, or account

  1. Navigate to a contact, lead, or account.

  2. Scroll down to see the map. If the Address field is blank, enter the address, and then click or tap Done. Wait a moment for the map to refresh.

  3. Click or tap the map to view aerial and satellite images, check traffic conditions, and get directions.

Privacy notice

If you use Microsoft Dynamics CRM, the Bing Maps feature automatically sends the address over the Internet to the Bing Maps service to display an online map of the address within CRM.  If you click on the Bing Maps within CRM, you will be redirected to Your use of Bing Maps is also governed by the Bing Maps End User Terms of Use.

Your administrator can turn the Bing Maps feature on or off in the Settings > Administration > System Settings area. Turning the Bing Maps app off disables the feature within CRM.

Information sent to Bing Maps is subject to the Bing Maps Privacy Statement.

Applies To

CRM Online

CRM 2015 on-prem

CRM 2013 on-prem

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