Get around and find the info you need, fast!
With the new navigation bar, it's easier and faster to find the information you need. When you choose the Main Menu from the nav bar, you can access your work areas, records, or other items with less scrolling and fewer clicks than before.
Take a short video tour (less than one minute) of the new navigation
Use the Recently Viewed Items button on the new nav bar to get back to your most recently viewed and pinned items. With this global tool, you can access recently viewed records, views, and even dashboards. Pin the items you use all the time to move them to the top of the list.
If you're working in a complex form with lots of fields, the new form navigation drop-down list makes it easy to get to just the data you need. Choose the drop-down list next to the form title, and then select the section of the form you want to go to.
Track Exchange email activities automatically with folder tracking
Microsoft Dynamics CRM Online 2015 Update 1 provides a new and intuitive way to track incoming Exchange email activities. You can set up a tracking folder—use any Exchange folder in your Inbox—and then drag an incoming email message to that folder to track it. You can associate a tracked folder with a specific record, such as an account or opportunity, so whenever you move a message to that folder, it's automatically linked to that specific record.
Tracked folders work with Exchange Inbox rules, which makes it even easier to manage and track incoming email. For example, you could set up an Exchange Inbox rule that automatically routes email from a Contoso contact to a tracked Contoso folder, linked to a specific opportunity. Tracked folders work on any device that supports Exchange, so you can track email directly from virtually any device.
To use tracked folders, your organization must use server-side synchronization as your email synchronization method. Tracked folders must also be enabled by a system administrator.
Watch a short video (2:37) about folder-level tracking
Track incoming email wherever you are with the new CRM App for Outlook
Microsoft Dynamics CRM already includes a full-featured CRM add-in for Microsoft Office Outlook called Microsoft Dynamics CRM for Outlook. Now you have the choice of using Dynamics CRM for Outlook or the new Dynamics CRM App for Outlook Preview to track incoming email.
Dynamics CRM App for Outlook is a light-weight Office app that you can use together with the desktop version of Outlook Web App (included in Office 365) or Outlook 2013 to:
Track incoming email and set a regarding record.
Determine whether a record is already tracked and view the regarding record.
Preview information about CRM contacts or leads.
Create new contact or lead records if the person on the From line isn't already included in the CRM database.
View information about last and next activities, as well as other related records.
Open CRM forms directly if you need more detailed information.
Dynamics CRM App for Outlook is offered as a Preview feature and must be enabled by a system administrator. For more information about setting up and using Dynamics CRM App for Outlook, see the CRM App for Outlook User's Guide.
Do quick analysis with Excel Online, right from CRM Online
Millions of people use Microsoft Office Excel to analyze corporate data and create reports. Now you can use Microsoft Excel Online to do quick analysis, right from CRM Online. For example, if you're a sales manager, you might want to analyze the opportunities your team owns and review Key Points of Interest (KPIs) to see how you can assist your team members. If you're a sales rep, you can open your opportunities in Excel and do what-if analysis for different incentive scenarios.
Watch a short video (2:45) about doing a “What if” analysis with Excel Online
You must have an Office 365 subscription to edit Excel documents in Excel Online.
More information: Analyze your CRM data in Excel Online
Export to Excel completely redesigned
We've redesigned exporting to Excel from the bottom up to provide for a much smoother experience. With a single click in the web client or in Dynamics CRM for Outlook, you can export your data as an Excel document, which can be opened anywhere, including the desktop version of Excel (2007 and later), Excel Online, and other Excel clients. When you export, all formatting is preserved, so you can do your calculations in Excel, and then reimport the data to CRM. You can export up to 100,000 records at a time (previous limit was 10,000).
More information: Export Data to Excel
New Power Query connector streamlines connections to CRM Online
With the new Power Query connector, you can connect more easily to CRM Online data from Power Query to do self-service Business Intelligence (BI). After selecting the From Dynamics CRM Online connector in Power Query, just supply a URL feed, and then enter your credentials. Power Query connects and retrieves the list of tables and entities from CRM Online. You can also schedule data refreshes of your dashboard from Power BI for Office 365.
More information: 3 updates to Excel Power Query
Collaborate with team members, even if they don't have access to CRM Online
Office 365 users can use Office 365 Groups to collaborate across Office products. An Office 365 Group is a workspace that team members can use to share files, email messages, conversations, calendars, and Microsoft OneNote notes. Office 365 Groups are a great way to collaborate with team members, even if they don't have access to CRM Online. For example, create an Office 365 Group for your sales team, invite other Office 365 users to join the Group, and then share documents, email, conversations, meeting information, and OneNote notes related to specific opportunities.
Office 365 Groups are offered as a preview feature.
Take notes in OneNote, directly from CRM Online
Take advantage of all that Microsoft OneNote has to offer, directly from CRM Online. For example, when you're on the go at a customer site, take notes on your Microsoft Surface or other mobile device while you're viewing opportunity details. Capture photos, take voice notes, do free-form drawings and more. Everything is automatically linked with the opportunity record in CRM Online.
Watch a short video (2:12) about OneNote integration in Dynamics CRM
More information: Set up and use OneNote in CRM
Enjoy the same great mobile experience, whether you're using a phone or tablet
The CRM for phones app now provides the same process-driven experience as CRM for tablets. Nurture your leads and opportunities through the sales process with the new intuitive interface. If you have a Windows Phone, use Cortana voice commands to access your CRM data hands-free. More information: CRM for Phones and Tablets User's Guide
Watch a short video (5:02) about the new CRM for phones app
The previous version of the CRM for phones app is still available in app stores, but it's now called CRM for phones - Express.
Secure your mobile data with Microsoft Dynamics CRM for Good
The Microsoft Dynamics CRM for Good app works with the Good Technology mobile security platform to protect your CRM data even if you lose or leave your tablet somewhere. For example, if you leave your tablet in a taxi cab and can't get it back right away, your CRM data is protected by Good encryption. If you lose your tablet, your admin can remotely wipe your CRM for Good data from your tablet. More information: Secure your mobile data with Microsoft Dynamics CRM for Good
Share the knowledge (base) with Parature
We introduced Parature, from Microsoft, in the 2015 spring wave of releases. Now if you're a customer service agent, you can take advantage of rich Parature knowledge base (KB) capabilities to reduce issue handling time, directly from CRM Online. For example, while you're working on a case record, you can:
View system-suggested KB articles
Search for relevant KB articles
Read the content of KB articles inline, including embedded images or videos
Send KB article links to customers
More information: Find Parature knowledge base (KB) articles from within Dynamics CRM
Speed up customer service with default entitlements
Customer service agents use entitlements to verify the type of support a customer is eligible for and to provide the right level of support. Now service managers or admins can set an entitlement as the default entitlement for a customer. When an agent creates a case, the default entitlement is automatically associated with the case, saving time for the agent.
For cases where service organizations do not want entitlement terms to be deducted (a faulty part is installed, for example), service agents can also credit back entitlement terms so the customer isn't charged.
Define rules for creating or updating CRM records from incoming activities
In previous versions of Microsoft Dynamics CRM, Service Managers could set up rules to automatically create cases from incoming email or social channels. Now sales, marketing, and service teams can use these same rules to automatically create or update one or more records from any single incoming activity, such as an email, social, or custom activity.
More information: Set up rules to automatically create or update records in CRM
Forms load much faster with new form rendering engine
In Microsoft Dynamics CRM Online 2015 Update 1, you'll notice that forms are much snappier than in earlier versions. You don't have to do anything to take advantage of faster forms – they're turned on by default. If you have forms that include unsupported customizations, however, and you encounter errors as a result, you may want to temporarily turn off form enhancements while you update your scripts. More information: System Settings dialog box - General tab