Microsoft Dynamics CRM Online
New: Social listeningSee list prices through Microsoft Online Services Program
New: Social analysis
Workflows & approvals
Customer service automation
Reports and personal dashboards
Integration via web services
Access to customizations and extensions
Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. A minimum purchase of 5 Professional USLs is required for new subscribers.
Note Social listening and social analysis features require 10 or more CRM Online Professional USLs when licensed through MOSP.
Flexible, high-value, and simple to understand licensing
Mix and match
Microsoft Dynamics Online Services licensing purchase options
Licensing flexibility including mix and match of licenses within the same edition, the high value Professional CAL at the right price, featuring simple to understand use rights and the power of choice between online and on-premises deployment options.
Enterprise Agreement (EA)
The best licensing program for commercial and government organizations that want to standardize IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.
An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licenses that end with your subscription term.
Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)
A subscription licensing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with 1000 or more FTE employees or students.
Microsoft Online Services Program (MOSP)
A subscription-based program for organizations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the Microsoft.com website.
Volume Licensing Buyer's Guide
The Microsoft Dynamics CRM interactive Buyer’s Guide provides comprehensive Volume Licensing information and allows you to navigate to related resources and customer support.
Flexible options to support our customers
Microsoft Dynamics provides a superb level of support for our customers in the cloud. Our support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximize Return on Investment (ROI). Microsoft Dynamics Online Services support lets you choose a plan that best meets your business needs and gets you back to work faster whenever issues arise.
Unlimited technical support
Service delivery manager
Self-help tools & community forums
Note This capability is available only to Microsoft Dynamics Online customers that subscribe through the Microsoft online services environment, which includes support for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, and Microsoft Social Listening. Professional Direct Support is available in limited geographies of the United States, Canada, and EMEA.
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What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM online gives businesses customer relationship management over the Internet with anywhere access to help sales, marketing, and customer care teams work together to deliver personal experiences across every interaction.