Learn about Microsoft Dynamics CRM pricing and licensing
Microsoft Dynamics CRM pricing and licensing

Microsoft Dynamics CRM Solutions

Recommended for Sales Productivity

Guided tourBuy

Includes these features:

  • New: Social listening

  • New: Social analysis

  • Workflows and approvals

  • Sales automation

  • Customer service automation

  • Sales campaigns

  • Reports and personal dashboards

  • Integration via web services

  • Mobile access

  • Access to customizations and extensions

Recommended for Marketing and Service Professionals

Guided tourBuy

Includes everything in Professional plus:

  • Microsoft Dynamics Marketing

  • Collaborative case management

  • Brand management

  • Return on marketing investment

  • Knowledge management

  • Social care

  • Web chat

  • Unified service desk

Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. A minimum purchase of 5 Professional USLs is required for new subscribers.

Note Social listening and social analysis features require 10 or more CRM Online Professional USLs when licensed through MOSP.

Microsoft Dynamics Online Services licensing purchase options

Licensing flexibility including mix and match of licenses within the same edition, the high value Professional CAL at the right price, featuring simple to understand use rights and the power of choice between online and on-premises deployment options.

  • Enterprise Agreement (EA)

    The best licensing program for commercial and government organizations that want to standardize IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.

  • EA Subscription

    An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licenses that end with your subscription term.

  • Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)

    A subscription licensing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with 1000 or more FTE employees or students.

  • Microsoft Online Services Program (MOSP)

    A subscription-based program for organizations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the Microsoft.com website.

Volume Licensing Buyer's Guide

The Microsoft Dynamics CRM interactive Buyer’s Guide provides comprehensive Volume Licensing information and allows you to navigate to related resources and customer support.

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