Microsoft Dynamics CRM Online


New: Social listening
New: Social analysis
Workflows & approvals
Sales automation
Customer service automation
Marketing campaigns
Reports and personal dashboards
Integration via web services
Mobile access
Access to customizations and extensions

See list prices through Microsoft Online Services Program

Note One non-production instance is included with 25 or more Professional USLs. For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. A minimum purchase of 5 Professional USLs is required for new subscribers.

Note Social listening and social analysis features require 10 or more CRM Online Professional USLs when licensed through MOSP.

Flexible, high-value, and simple to understand licensing

High value
In the Cloud and On-Premises

Mix and match

Right price



Microsoft Dynamics Online Services licensing purchase options

Licensing flexibility including mix and match of licenses within the same edition, the high value Professional CAL at the right price, featuring simple to understand use rights and the power of choice between online and on-premises deployment options.

  • Enterprise Agreement (EA)

    The best licensing program for commercial and government organizations that want to standardize IT across the enterprise yet retain the flexibility to choose from on-premises and cloud services.

  • EA Subscription

    An enrollment under the EA that provides a lower initial cost based on a three-year subscription, the ability to increase or decrease subscription counts on an annual basis, and non-perpetual licenses that end with your subscription term.

  • Enrollment for Education Solutions under Campus and School Agreement (CASA+EES)

    A subscription licensing program available to both primary/secondary and higher education, the Enrollment for Education Solutions (EES) offers the simplicity of counting people instead of PCs/devices. CASA+EES is for institutions with 1000 or more FTE employees or students.

  • Microsoft Online Services Program (MOSP)

    A subscription-based program for organizations with five or more users that want to subscribe to, activate, provision, and maintain online services seamlessly and affordably directly through the website.

Volume Licensing Buyer's Guide

The Microsoft Dynamics CRM interactive Buyer’s Guide provides comprehensive Volume Licensing information and allows you to navigate to related resources and customer support.

Flexible options to support our customers

Microsoft Dynamics provides a superb level of support for our customers in the cloud. Our support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximize Return on Investment (ROI). Microsoft Dynamics Online Services support lets you choose a plan that best meets your business needs and gets you back to work faster whenever issues arise.

Video: Microsoft Dynamics CRM Online Services Support Offerings

Flexible options
Industry-leading support
Unlimited technical support
Service delivery manager
Self-help tools & community forums
Service dashboard

Note This capability is available only to Microsoft Dynamics Online customers that subscribe through the Microsoft online services environment, which includes support for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, and Microsoft Social Listening. Professional Direct Support is available in limited geographies of the United States, Canada, and EMEA.

Microsoft Dynamics Online Services support options

Subscription* Enhanced Professional Direct Premier
Community Forums Check mark Check mark Check mark Check mark
Service Dashboard Check mark Check mark Check mark Check mark
Web & Phone Support Incident Submission Check mark Check mark Check mark Check mark
Access to self-help customer portals** Check mark Check mark Check mark Check mark
Unlimited Break/Fix incidents Check mark Check mark Check mark Check mark
24x7 Support Check mark Check mark
Fastest Response Time Next Business Day < 2 hours < 1 hours < 1 hours
Training Materials*** Get Started & Self-Help Resources Check mark Check mark Check mark
Technical Account Management Pooled Assigned
Priority Handling Check mark Check mark
Escalation Phone Line Check mark Check mark
Advisory Support Limited Full
Monthly Review Check mark Check mark
Onsite Services Check mark
Cost Included $5 p/user/month $9 p/user/month
Min 100 Seats
Contact Premier team

*Default benefit for trial and paid customers
**Access to CustomerSource, Customer Center & Do-It-Yourself Troubleshooting Tool
***E-learning is only available for Microsoft Dynamics CRM Online and limited content is available for Microsoft Dynamics Marketing

Download the comparison matrix

Take the next steps

More details

Find a partner to expedite your progress using Microsoft Dynamics CRM.

Blog insights

Hear from CRM experts on topics ranging from product strategy to maximizing your use of features.

Take a TestDrive

See Microsoft Dynamics CRM in action with this guided demo, and then try it free for 30 days, with no obligation.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM online gives businesses customer relationship management over the Internet with anywhere access to help sales, marketing, and customer care teams work together to deliver personal experiences across every interaction.

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales