Social for everyone
Microsoft Social Listening
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Microsoft Social Listening TestDrive

Listen everywhere. Analyze sentiment. Drive engagement.

Microsoft Social Listening video

In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Listening puts powerful social tools in the hands of your sales, marketing, and service teams—helping them connect on social media with your customers, prospects, and partners, right within Microsoft Dynamics CRM or with a stand-alone app. Find social insights about your brand, products, and services to gain a true understanding of sentiment about your business.

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Take your social pulse

Social listening

Microsoft Social Listening helps you harness the power of the social web by analyzing what people are saying on social media. Our unique sentiment monitoring evaluates keywords in posts to determine whether they are positive, negative, or neutral. You can spot trends about how people are feeling about your products or brand and then shape your messaging and sales conversations more effectively.

Read more about Microsoft Social Listening

See social from any angle

Social analytics

The robust social analytics of Microsoft Social Listening provide you with easy-to-read charts and graphs, including volume history, share of voice across channels, top languages, and maps that show where posts originate. Use our advanced filtering to view social data by source, sentiment, location, and more—the way you want to view it.

Learn how to turn social sentiment into opportunity

Get social in CRM

Social CRM

You can add social data in Microsoft Dynamics CRM or Microsoft Dynamics Marketing—on dashboards or on any forms, like Accounts or Campaigns. Help your front-line sales, marketing, and service teams deliver amazing customer experiences. Social Listening doesn't have to be limited to a few individuals in your marketing organization.

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Check out these materials to help you gain social insight.

Customer Care Social eBook
Download the Wow Service Social Intelligence Guide
Download Your brand SUX
Register for Microsoft Dynamics CRM product demos
Download the Microsoft Social Listening Datasheet

Learn how Social is for Closers.
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Wow your customers with amazing service.
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Your Brand Sux.
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Learn from web-based
product demos.
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Read about Microsoft
Social Listening.
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Pricing and licensing information

Get complete details on pricing and licensing information.

Microsoft Dynamics CRM Professional
Guided tourBuy

Microsoft Social Listening is included with 10 or more seats of Microsoft Dynamics CRM Online Professional.
Social sentiment tracking, share of voice, trend alerts, workflows and approvals, sales automation, customer service automation, sales campaigns, reports and personal dashboards, integration via web services, mobile access, and access to customizations and extensions.

Microsoft Social Listening includes 10,000 posts per org per month.

Microsoft Social Listening
Guided tourBuy

Microsoft Social Listening standalone.
Social sentiment tracking, share of voice, trend alerts, and more.

Microsoft Social Listening includes 10,000 posts per org per month.

What is social CRM?

Social CRM is a tool to help organizations enter the social era, both internally and externally. From collaborating efficiently within organizations, to listening to the market, to engaging with customers and prospects on their own terms, Microsoft Dynamics CRM empowers everyone in your organization to deliver amazing customer experiences on social.

Test your social selling knowledge