Expand your operational compass for the most comprehensive customer impact.
With a 360-degree view of your customers' needs, you can offer innovative services that distinguish your organization and help your customers grow their profitability. Microsoft Dynamics CRM gives communications service providers a customer service, sales, and marketing solution that combines the power of productivity with ease of use to enable improved customer satisfaction and reduced customer churn.Find Microsoft Dynamics CRM extensions built specifically for telecommunications organizations.
Help improve operations efficiency
Telecommunications customer relationship management (CRM) tools are at your fingertips with Microsoft Dynamics CRM. Help improve cross-sell and upsell execution, target the right offers, and deliver the best possible service across sales, marketing, and services.
Shorten sales cycles across highly connected teams, and streamline sales activities with consistent pricing, quotations, and discount processes.
Help increase your return on every customer relationship by maximizing order accuracy and effectively managing service delivery.
Engage and interact with customers and prospects in new and innovative ways by using social media communications and analytics.
Enhance campaign management
Optimize marketing efforts using the familiar and intelligent marketing capabilities of Microsoft Dynamics CRM. Flexible segmentation tools, intuitive campaign management features, robust workflows, and insightful analytics help increase the effectiveness of marketing programs.
Provide your marketers with a powerful CRM solution that works the way they do, with a native Microsoft Outlook client, embedded Microsoft Office features, and role-based forms.
Automate tasks, help ensure consistent follow-up, and enable greater synergy with sales through powerful workflow capabilities and guided processes.
Target the right prospects, and direct more effective communications and marketing programs with a 360-degree customer view, powerful segmentation tools, and insightful analytics.
Tap into social networks for marketing, brand management, ideation, and innovative customer engagement strategies.
Gain customer insight
Offer your customers personalized care to build loyalty and to help increase your revenue. Understand your customers' spending behavior better, and enhance the customer engagement and experience.
Gather consistent customer data from diverse systems and databases in a single information repository to better cultivate profitable customer relationships.
Measure and learn customer behavior to help improve service, optimize marketing spend, and grow share of wallet.
Use robust reporting and analysis capabilities to discover promotion effectiveness and customer spending patterns.
Measure customer loyalty, and create more effective loyalty programs.
Improve business intelligence
Quickly access, analyze, and take action on all the data in your business. Microsoft Dynamics CRM helps you unlock the power of your business data for users across finance, marketing, sales, customer care, and operations with visual tools and real-time reports.
Provide end users with comprehensive, intuitive, and collaborative ways to access, analyze, and manage the information they need to make instant decisions.
Evaluate the business to help optimize pricing, avoid market saturation, and identify opportunities for new services.
Evaluate behaviors to provide personalized service to your customers. Roll out customer retention programs, and analyze their impact immediately.
Gain greater business insight by viewing key performance indicators (KPIs) in real time with intuitive dashboards.
Expand customer service
Provide customer service agents with rich and holistic information about every customer so you can offer fast, accurate, and personalized service to delight customers and help win loyalty.
Provide a comprehensive history of each customer—from initial contact through all subsequent interactions—throughout your organization for more consistent customer service levels.
Identify, diagnose, and resolve customer issues with intuitive case-tracking capabilities and real-time communication and collaboration tools.
Improve call center efficiency with automated processes, streamlined escalations, and flexible service-scheduling tools.
Increase customer renewals and subscription rates with real-time customer insight and intelligent call-scripting capabilities.
Expand your agents' skills with a centralized knowledge repository and shared best practices.
Take the next steps
Find a partner to expedite your progress using Microsoft Dynamics CRM.
Hear from CRM experts on topics ranging from product strategy to maximizing your use of features.
Try Microsoft Dynamics CRM free with no payment information or software installation.