Making business personal
Making business personal

What's new in CRM

At Microsoft Dynamics, we strive to help reignite the passion that people have for their jobs by giving them what they need to do their best work and to thrive. In a world where people are always connected and at a time when the social era has given each individual a powerful voice, it is more important than ever to focus on delivering differentiated and compelling customer experiences. We think that your customer relationship management (CRM) system can play a critical role. That is why, as many business applications are showing their age, we are launching something completely new.

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Discover experiences that people love

Discover experiences that people love

With an entirely new user experience, Microsoft Dynamics CRM allows you to view everything you need in one spot—fast, fluid, and relevant to the work at hand. No pop-up windows. No flipping from one application to the next. Information at your fingertips gives you the insights you need to get in, get going, and get done, so you can focus on what is most important—your customers.

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Find your way easily with process guidance

Find your way easily with process guidance

No more guessing what to do next. Process guidance, based on industry-leading best practices, helps your sales team easily move from lead to close—faster than ever before. Flexible and configurable, it gives your organization the ability to be agile in the face of change.

Connect sales teams with the tablet experience

Connect sales teams with the tablet experience

A new mobile application keeps salespeople connected to data, team members, and customers. With access to your CRM solution on your iPad or Windows 8 tablet, you have the tools you need to not only look smarter but also to be smarter.

Yammer when it matters

Yammer when it matters

The power of Yammer in the context of your task—whether working an opportunity, executing a campaign, or resolving a case—gives you access to the people and resources you need to get things done at the speed of business.

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What is CRM?

Customer relationship management (CRM) organizes, automates, and coordinates business processes that promote customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales