CRM Roadmap

Microsoft Dynamics CRM powers the dynamic business—an enterprise of the future that connects employees, partners, and customers using their preferred devices and channels of engagement. To deliver this vision, we focus on three principal investment pillars:

Microsoft Dynamics CRM is at the forefront of our key business solutions. It combines and harnesses technology trends, like cloud computing, mobility, social, and big data, to support your sales, service, and marketing aspirations.

Your time is valuable. Microsoft Dynamics CRM streamlines processes so that you can concentrate on the big picture rather than on the details. We can help businesses attract, win, and retain customers through solutions that proactively help people do business.

We include predefined best practice processes which are highly configurable and can accelerate time to value. New social capabilities enable you to connect your employees, partners, and customers through social networks and a variety of other communication and collaboration channels. These processes work for you to prioritize tasks, like executing targeted campaigns, closing deals faster, and turning customers into fans.

You can depend on Microsoft to deliver enterprise software and services that help drive business success. We continue to focus on rapid, but substantive, innovation that leverages Microsoft Dynamics CRM as the easiest and fastest way to experience the full benefits of Microsoft technology through a cloud, on-premises, or hybrid deployment model. We continue to harness the power and scalability of Windows Server, Microsoft SQL Server, and the .NET Framework as the foundation of our application and online service. We also continue to harness the full Microsoft business intelligence (BI) platform to help you unlock insights from CRM, social networks, and cloud data and services.

All of this innovation from Microsoft can accrue to incredible business value when combined as part of a Microsoft Dynamics CRM deployment. But you don't have to invest in every solution from Microsoft to unlock the full potential of Microsoft Dynamics CRM. We embrace an open technology strategy that helps to unify and optimize your investments in Microsoft technologies.