Deliver amazing customer experiences
New social, marketing, and customer care solutions coming this spring.

Are you selling effectively?

Your customers know more than ever before—making buying decisions before you can even engage. Has your sales team adapted to the new customer journey?

Reimagine sales with CRM

See how Microsoft Dynamics CRM compares

Salesforce.com***
Price per user
$125/user/mo$65/user/mo
Cost to add collaboration tools
$15/user/mofrom $3/user/month
Storage
1GB5-20GB
Cost per GB for additional storage
$3,000$120
Outlook interface + Office 365 interoperability
Process-driven user experience
Dedicated database
Industry standard development platform
No flipping between apps
Contractual privacy protections via European Model
Clauses available

48

%
SAVINGS

over Salesforce.com

SAVE 243%

on average with automation

DATA ANYWHERE

on virtually any device**

CRM business solutions tailored to your needs

CRM for sales

Sales

Connect, personalize, and turn more leads into sales.

CRM for customer care

Customer care

The insight you need to stop selling and start partnering.

CRM for marketing

Marketing

Marketing automation that is data-driven and channel-agnostic.

CRM for social insight

Social

Social insight and collaboration in-context, not in separate apps.

Discover customer success stories

See how these companies are advancing with Microsoft Dynamics CRM 2013. More stories

What is CRM?

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

**Some functionality requires Wi-Fi, Internet connection, or mobile data plan (fees may apply).
***Pricing based on the Enterprise Edition, based on publicly available information located here. Microsoft Dynamics CRM Online includes several functionality areas of which Salesforce.com customers pay extra, thus the difference in editions for comparison.

Social is for Closers - download the ebook - Microsoft Dynamics | Social Intelligence Guide for Sales