What is CRM?
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
**Some functionality requires Wi-Fi, Internet connection, or mobile data plan (fees may apply).
***Pricing based on the Enterprise Edition, based on publicly available information located here. Microsoft Dynamics CRM Online includes several functionality areas of which Salesforce.com customers pay extra, thus the difference in editions for comparison.