Support Plan Helps Steel Manufacturer Get the Most from ERP System, Plan for Upgrade

As the leading manufacturer of steel pipes and tubes in Turkey, Borusan Mannesmann Boru (BMB) wanted to take advantage Microsoft Services Premier Support for Microsoft Dynamics to further support its deployment of Microsoft Dynamics AX. Now, BMB benefits from being up-to-date on IT strategies, effective project management, and a higher return on investment from upgrading the solution.

*
*Premier Support for Microsoft Dynamics helps us better manage our IT environment by providing workshops, problem-resolution support, and the latest knowledge to improve our IT staff and management skills.*
Ozgu Cepeloglu, IT Manager, Borusan Mannesmann Boru
*
Borusan Mannesmann Boru (BMB) is the leading manufacturer of steel pipes and tubes in Turkey. To get the most out of its investment in Microsoft Dynamics AX, BMB takes advantage of Microsoft Services Premier Support for Microsoft Dynamics.

The offering helps BMB maintain proactive IT operations around its deployment of Microsoft Dynamics AX by reducing risks before they become critical incidents. The company achieves this through a range of ongoing services that its Microsoft technical account manager (TAM) coordinates. Services include workshops, health checks, risk assessment programs, code reviews, and more. In addition to these services, Premier Support for Microsoft Dynamics provides BMB with the peace of mind that comes with 24x7, prioritized problem-resolution services, including the assistance of Microsoft engineers. “Our designated technical professionals from Microsoft help us successfully manage any critical situation,” says Ozgu Cepeloglu, IT Manager at Borusan Mannesmann Boru. Cepeloglu has also found the assistance of the TAM particularly helpful. “Our TAM provides the business expertise to supervise all of our support needs,” he says.

Premier Support for Microsoft Dynamics also provides BMB with consultative services that have proven instrumental in making strategic decisions. For example, working with consultants from Microsoft Services, BMB explored the benefits of upgrading from Microsoft Dynamics AX 4.0 to Microsoft Dynamics AX 2009. This evaluation clearly illustrated the high return on investment and technical benefits that such an upgrade would have on daily business.

The offering also helps IT managers at BMB keep up-to-date on the latest IT strategies and more effectively manage their projects. Says Cepeloglu, “Premier Support for Microsoft Dynamics helps us better manage our IT environment by providing us with workshops, problem-resolution support, and the latest knowledge to improve our IT staff and management skills.”

Microsoft Services
As the consulting, technical support, and customer service arm of the world’s leading software company, Microsoft Services enables the successful adoption, deployment, and use of Microsoft solutions and technologies for all customers.

For more information about Microsoft Services, go to:
www.microsoft.com/services

Customer Size: Large Organization
Industry: Process Manufacturing & Resources; Life Sciences, Chemicals; Oil & Gas, Mining
Country or Region: Turkey
Solutions:
  • Microsoft Dynamics AX 2009
Organization Profile:

Founded in 1958, Borusan Mannesmann Boru (BMB) is the leading manufacturer of steel pipes and tubes in Turkey and among the leaders in this industry in Europe. The company serves the construction, energy, and automotive markets and has a massive distribution channel through 150 dealers under five district offices within Turkey. BMB has an annual production capacity of 925,000 tons.

Downloadable ResourcesWord Document