Healthcare Provider Improves Customer Service & Stock Visibility with CRM Solution

Evolution Homecare manage the distribution of pharmaceuticals directly to patients on behalf of the NHS and other healthcare providers nationwide. Following the deployment of Microsoft Dynamics CRM, Evolution enjoyed a 200% productivity improvement, as staff are now better able to manage their interactions with patients, catering delivery times to their specific requirements and working with partners to ensure patients are receiving the correct care. They have also managed a reduction in stock holding by 40%, which has in turn reduced costs.

Customer Size: Large Organization
Industry: Health
Country or Region: United Kingdom
Solutions:
  • Microsoft Dynamics CRM
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