Using various applications and processes in managing its customers, inventory, production, retail and financial data made it difficult for Amouage LLC to have a comprehensive overview and visibility of its business and clients. Implementing Microsoft Dynamics AX 2012 for Retail has provided improved business insight, allowing the company to be more flexible, respond promptly to changing market trends and provide better service to its customers. Challenges of International Retail
Catering to a clientele of diplomats, royalty, celebrities and members of high society, Amouage LLC is a niche luxury fragrance house that manufactures and sells high-end perfumes, bath and leather products. The company has an expansive distribution channel, selling its product line in 52 countries, 12 international shops as well as through its online store.
|Microsoft Dynamics AX 2012 for Retail has given us greater visibility and control in managing our customers and business data. Its cost, ease of use and flexibility made it a clear winner.|
| Sethu Gopalakrishna Pillai|
Because the company was using multiple IT systems that were not integrated with each other, it was experiencing some challenges in managing its business operations. For example, the firm was experiencing difficulty in extracting data such as inventory and financial consolidation figures from its retail outlets - particularly those that were located in different countries.
“If I had to generate a report, I have to look at each of our outlet’s database, extract and collate the data that I need, and finally put it in an Excel sheet. Because this is done manually, it is a very time-consuming process,” says Sethu Gopalakrishna Pillai, who works as an IT Manager. “Furthermore, we had challenges in developing appropriate sales strategies because we could not capture customer data in our legacy system. This lack of information prevented us from analyzing our client’s spending habits; thereby setting up relevant sales campaigns more difficult,” he adds.
The company therefore, wanted a fully integrated system that would provide real-time visibility in its database, allowing management the ability to respond quickly to customer needs, provide better service and reduce duplication of work.
“We were looking for a solution that could consolidate all our business data, support multi-country retail, intercompany transactions, consolidation, multi-currency, deeper inventory and production visibility. It was also important that it would be cost-effective, user-friendly and possess extensive retail and reporting functionality”, says Sethu Gopalakrishna Pillai
The firm started looking for possible solutions available in the market. Taking into account the organization’s IT infrastructure, capacity, budget and business requirements; Amouage selected Microsoft Dynamics AX 2012 for Retail as their solution. Better Control and Visibility
Implementing the solution has proven to be a success for the company. By deploying Microsoft Dynamics AX 2012 for Retail, the company managed to replace its legacy applications with an integrated solution that is being used across 5 countries and 20 POS (point-of-sale) outlets in Oman, Dubai, Bahrain, UK and Malaysia. Not only has this cut costs, it has also provided the company with a wealth of information, control and functionality that it did not have before.
As a consequence, being able to collate and analyze their customer’s spending habits has given the company the ability to dovetail their sales strategies and plans in accordance with their client’s preferences, create more realistic sales forecasts, better manage production schedules and inventory as well as give management more intuitive reporting tools. Next Steps
• Connect with Microsoft Dynamics
• Learn more about Microsoft Dynamics AX 2012 for Retail
• Microsoft Dynamics AX 2012 for Retail Fact Sheet
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