Electricity Distribution Company Uses CRM Solution to Offer Better Services to Their Subscribers

After implementation of Microsoft Dynamics CRM all customer requests coming through phone, fax, e-mail, or individual applications, can be followed up in a single application by employees of KCETAS. As a result, all requests coming through the call center are now recorded and solved in a most efficient way, increasing customer satisfaction, and all the reports on customer issues can be created quickly and with exact data.

Customer Size: Medium Organization
Industry: Power & Utilities
Country or Region: Turkey
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