Microsoft Dynamics CRM Online support

Includes Microsoft Social Engagement, Microsoft Dynamics Marketing, Parature, and Microsoft Dynamics CRM Online.

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Microsoft Dynamics provides a superb level of support for our customers in the cloud. Our support provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximize return on investment (ROI). Microsoft Dynamics Online Services support lets you choose a plan that best meets your business needs and gets you back to work faster whenever issues arise.

  • Advisory Services
  • Proactive Services
  • Unlimited technical support
  • Service delivery manager
  • 24x7
  • E-learning
  • Email Deliverability Services
  • Service dashboard
Note These benefits are available to Microsoft Dynamics Online customers who subscribe through the Microsoft online services environment, which includes support for Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, Microsoft Social Engagement, and Parature, from Microsoft. Learn more about availability of the Microsoft Dynamics Online products and support plans by geography.

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Microsoft Dynamics Online Services support options

FeaturesSubscription*
Datasheet
Enhanced support
Datasheet
Professional Direct support
Datasheet
Premier support
Learn about Premier
Community ForumsXXXX
Service DashboardXXXX
Web and Phone Support Incident SubmissionXXXX
Access to self-help customer portalsXXXX
Unlimited Break/Fix incidentsXXXX
24x7 SupportXX
Fastest Response TimeNext Business Day< 2 hours< 1 hour< 1 hour
Deliverability ServicesXXXX
Unlimited online trainingGet Started and Self-Help ResourcesXXX
Technical Account ManagementPooledAssigned
Priority HandlingXX
Escalation Phone LineXX
Advisory SupportLimitedFull
Monthly ReviewXX
Onsite ServicesX
CostIncluded$5 user/month$9 user/month
Min $900/month
Starts at $30K/year

*Default benefit for trial and paid customers