| UNITED STATES
A unified solution for services performance management
Today’s talent-driven and project-centric service organizations—including firms in management consulting, IT services, marketing and advertising, architecture and engineering, construction, and other demanding disciplines—must perform an increasingly difficult balancing act. They must expand revenue, meet rising client expectations for responsiveness and transparency, and develop and retain next-generation professionals. And they must achieve all of these goals without sacrifice on service quality or margins.
Firms that do this well take an increasingly integrated approach to managing their core business challenges:
Effective marketing and engagement models
Growth of annuity services and cross sales
Following clients into adjacent and foreign markets
Negotiation of profitable Service Level Agreements
Talent acquisition and performance management
Multilingual and multicultural workforce integration
Intellectual capital and asset allocation
Right expertise at the right time anywhere in the world
Hybrid service teams
Remote service delivery methods
Project controls and transparency
Real-time visibility into service delivery and billing processes
Situational awareness of risk conditions and options
Compliance with diverse and evolving regulations
Microsoft Dynamics AX offers a powerful, agile, simple solution, delivered on a unified technology platform, to help firms like yours streamline service delivery, improve professional productivity, and drive sustained profitability.
Service organizations benefits include:
Powerful: Drive service delivery efficiencies across a firm’s global workforce
Serve the needs of global clients through resource forecasting and planning.
Drive operational consistency with common processes for shared services and intercompany transactions.
Agile: Stay on top of changing and evolving market and client demands
Repurpose proven project templates and work breakdown structures to rapidly address evolving service requirements.
Ensure delivery against client expectations with flexible contract structures and service level agreements.
Simple: Connect easily with service teams, partners, and clients
Create project-specific sites for service team collaboration from within Microsoft Dynamics AX using project-type templates.
Encourage virtual teaming with presence information, integrated messaging and VoIP (Voice over IP).
68000 employeesAdvertising industry
“With Microsoft Dynamics AX, our agencies have a financial system that can evolve and adapt to their ever-changing business needs.”
Randy WeisenburgerGlobal CFO, Omnicom
300 employeesConstruction industry
“The two pillars that will provide the business with timely and accurate information, that is easily found and shared are Microsoft Dynamics AX and Microsoft SharePoint.”
Tony AllisonChief Operating Officer, Calder Stewart
