Manufacturing and distribution

Enterprise resource planning (ERP) designed specifically for manufacturing operations can include supply chain management and finance, manufacturing resource planning (MRP), human resources, and operations management.

Microsoft Dynamics for manufacturing and distribution

Manufacturing and distribution capabilities

Are you ready to engage and execute in intelligent operations?

Today's business environment is shifting from the traditional model of simply manufacturing and selling products. Supply chains are now global in nature, customers have more options for where to get products, and they need their suppliers to be true business partners. Customers expect these partners to not only provide the right high-quality products, at the right time, but also to anticipate their future requirements and to identify changing market trends, while meeting and exceeding their needs.

This means that manufacturers and distributors need easy-to-use, flexible solutions to more effectively manage their business. Microsoft Dynamics addresses these needs with powerful, flexible, integrated-by-design solutions that also enable users to deliver amazing customer experiences.

Find a partner

Make your solution even more efficient with Microsoft Dynamics CRM industry templates

Manufacturing

Competition is greater than ever before. To succeed, manufacturers have to show a higher value proposition to market. Whether it's through faster response times, higher quality products, or exceptional customer service and relationships, manufacturers are being asked to do more. To maintain a competitive advantage, manufacturers require flexibility in their operations and must continually drive innovation—not only in the marketplace but also in how they do business.

Microsoft Dynamics AX provides manufacturers a solution that is architected with flexibility and change in mind, built with operational excellence at its core, and focused on allowing you to drive innovation and be the market leader.

Learn more about manufacturing capabilities in Microsoft Dynamics AX

Distribution

For distributors, operational effectiveness is a must, but simply being effective is not enough. No longer is the business just a process of moving product from one place to another. Now, complexities abound for distributors, with challenges in effective inventory control, changing regulations, and how to best leverage technology.

Distributors also must change and adapt in how they manage operations and how they do business with partners. They must identify new, faster (yet less costly) transportation modes and then find a way to extend those cost savings back to the customer.

Plus, warehousing and transportation capabilities have to be world-class. Microsoft Dynamics AX provides distributors a solution built to provide operations and logistics excellence while also offering 360-degree visibility and control throughout the entire supply chain.

Learn more about distribution capabilities in Microsoft Dynamics AX
Operational effectiveness for distributors

Service

New technologies within the consumer market have deeply affected the manufacturing and distribution arena. Now, with access to information wherever customers are—24 hours a day, 7 days a week—the meaning of customer service has changed. Customers expect quality, personalized service, on their terms, across the web, social, mobile, and phone.

With Microsoft Dynamics, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. You can empower your customer service agents with everything they need at their fingertips to deliver amazing customer service.

Take a guided tour

Learn how to deliver amazing customer service with Microsoft Dynamics

Sales

With today's technology and the highly educated consumer, customers know more than ever before. They have more buying options on how and where to buy things. And they are making buying decisions long before you even engage with them. It's critical that manufacturers and distributors are ready to engage with customers to build deeper relationships while personalizing every interaction.

With Microsoft Dynamics, we help you focus on what's most important to your customers, win faster with the right tools and information, and sell more with a toolset that effectively manages and enhances your sales efforts. Your sales reps can zero in and focus on the most impactful activities. You can win faster by making every customer conversation more relevant, valuable, and productive. And you can sell more with better insight, understanding, and pipeline confidence.

Take a guided tour

Learn how to zero in, win faster, and sell more with Microsoft Dynamics

Marketing

Manufacturers and distributors have traditionally just focused on operational efficiencies. Although this is still very important, these organizations now realize that producing and distributing products cost effectively is simply not enough, since they can't cut enough costs to get to desired profitability goals. They now need to focus more on the marketplace itself, and this means getting better at marketing.

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments. With Microsoft Dynamics Marketing, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers across channels, build pipeline, and demonstrate the impact of your marketing.

Take a guided tour

Learn how to market smarter with Microsoft Dynamics Marketing