The following table explains the roles of Microsoft and your local partner in the sale, implementation, and support of Microsoft Dynamics ERP.

Role of Microsoft and the partner in the Microsoft Dynamics ERP selling process

Microsoft

Certified Microsoft Dynamics Partner

Pre-Sales Support

Help you understand licensing options and pricing models

X

X

Help you find a local implementation partner

X

Determine product pricing

X

Offer financing arrangements

X

Solution Implementation

Deploy and configure ERP solution1

X

Customize solution2

X

Localize and translate ERP solutions

X3

X4

Licensing Agreements

Hold licensing agreement for core ERP product

X

Hold licensing agreement for customizations, 3rd party add-ins and solutions5

X

Technical Support and Training

Support for core ERP products

X6

X

Product maintenance

X

Support for customizations and add-ins

X

Product-Specific Training and Certification

X

X

 

When you’re ready to meet with a Microsoft Dynamics partner, contact your local Microsoft Dynamics Sales Office or visit the Microsoft Dynamics Marketplace to search for a local partner.

1Microsoft partners are solely responsible for the configurations and customizations they create and/or implement for customers.

2Microsoft does not make any representation, guarantee, warranty (express, implied or otherwise) or assurance about the performance or suitability of partner-created solutions or any support or other services provided for partner-created solutions, including partner services provided for Microsoft Dynamics ERP software.

3Microsoft provides localized versions of Microsoft Dynamics ERP solutions in select countries and languages.

4Authorized Microsoft partners may make partner-created localizations and/or translations of Microsoft Dynamics ERP available in countries where Microsoft does not provide a localized or translated version.

5Customizations and third-party code are not subject to Microsoft’s Software License Terms. Partner-created solutions are owned, supported and serviced by, or on behalf of, the originating authorized partner. Please contact your partner for more information about partner-created solutions or utilize the Microsoft Dynamics Marketplace to identify authorized partner solutions that may be available in your region.

6Learn about service and technical support plans available for supported versions of Microsoft Dynamics solutions.