Service industries

Microsoft Dynamics business solutions are designed for service industries, combining project management, resource management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction.

Microsoft Dynamics business solutions for service industries

Service industries capabilities

Empowering employees to deliver the very best at every client touch point

Microsoft Dynamics offers flexible business applications that help deepen client engagement, increase employee productivity, and drive business results through familiar, intelligent, and connected user experiences across organizations providing legal, architecture, construction, engineering, accounting, and consulting services.

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Client-centric service

Today's digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences, in which immediate responses and on-demand self-service access to information are the norm.

Now more than ever, building trusted relationships and maintaining a solid reputation depend on delivery of outstanding and increasingly distinctive experiences—not just for a single project or at executive levels, but consistently across all client interactions with the firm.

Learn about Microsoft Dynamics solutions for engineering and construction organizations
Microsoft Dynamics solutions for client-centric service

Capitalize on talent

Talented professionals are a firm's primary revenue-producing assets and typically account for 70 percent of total costs. More effective utilization of available expertise, plus higher productivity through collaboration and best practices, can increase revenue per employee and firm profitability. The key is to recruit the right people, assign them to the right projects, and ensure they apply the right practices.

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Drive action

In an increasingly competitive world, client organizations are running faster than ever to serve their customers. Service providers need to operate at the speed of their clients, and their professionals need the right information and tools at their fingertips to deliver instant status updates, make better decisions faster, and execute without delay.

Learn why growth-oriented professional services organizations require integrated solutions
Serve customers in real-time

Why Microsoft Dynamics for service industries?

With Microsoft Dynamics at its center, a service organization can modernize its workplace, provide efficient client service, manage a distributed talent pool, and maximize profitability—all with a low total cost of ownership (TCO) and rapid time to value.

Microsoft Dynamics lets you choose from cloud or on-premises deployment, with the option to migrate from one deployment model to another, as business needs change:

  • Deployment. Choose cloud or on-premises implementation, using the same architecture and codebase.
  • Access. Access many features through web browsers, mobile devices, and Office applications.
  • Pricing. Explore models that are simple, flexible, and focused on the needs of individual roles in your company.
  • Partners. Find partners in your region with expertise to configure the right solution for your needs.
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