This customer relationship management (CRM) solution for the telecommunications industry unites customer service, sales, and marketing solutions across multiple channels for improved operational efficiencies, business intelligence, customer satisfaction, and return on investment (ROI).
With a 360-degree view of your customers' needs, you can offer innovative services that distinguish your organization and help your customers grow their profitability. Microsoft Dynamics CRM gives communications service providers a customer service, sales, and marketing solution that combines the power of productivity with ease of use to enable improved customer satisfaction and reduced customer churn.
Customers want to interact with you on their terms. Providing choice in a multichannel world will help ensure that you are "in the game" at each moment of truth in the relationship with your customers.
CRM allows you to engage effectively across each of these key channels.
Telecommunications CRM tools are at your fingertips with Microsoft Dynamics CRM. Help improve cross-sell and upsell execution, target the right offers, and deliver the best possible service across sales, marketing, and services.
Offer your customers personalized care to build loyalty and to help increase your revenue. Understand your customers' spending behavior better, and enhance customer engagement and experience.
Quickly access, analyze, and take action on all the data in your business. Microsoft Dynamics CRM helps you unlock the power of your business data for users across finance, marketing, sales, customer care, and operations with visual tools and real-time reports.
Provide customer service agents with rich and holistic information about every customer so you can offer fast, accurate, and personalized service to delight customers and help win loyalty.