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See what top industry analysts are saying about Microsoft Dynamics

Read a few of the latest comparisons and reviews for a detailed look at Microsoft Dynamics functionality, costs, and more.

Reports

Read reports and reviews to see what analysts are saying about Dynamics 365 and learn more about what it can do for your business.


Gartner Magic Quadrant for Sales Force Automation Graph

Gartner Magic Quadrant for Sales Force Automation

This Magic Quadrant encompasses a wide cross section of vendors, including those that offer different delivery models (such as on-premises, SaaS or hybrid), and differing levels of functional breadth and sophistication.


Gartner Magic Quadrant for the CRM Customer Engagement Center Graph

Gartner Magic Quadrant for CRM Customer Engagement Center

This Magic Quadrant examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs) ranging from the very small (fewer than 20 agents), to the averagely sized (50 agents) and the very large (over 20,000 agents).


Magic Quadrant for Field Service Management Graph

Gartner Magic Quadrant for Field Service Management

The FSM market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process.


The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016 Graph

The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

In Forrester’s 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.


The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016 Graph

The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

In Forrester’s 36-criteria evaluation of CRM suites for midsize organizations, Forrester identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle, Sage Software, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.


Nucleus Research Dynamics 365 Announcement article

Nucleus Research: Microsoft Announces Dynamics 365

On July 6, Microsoft announced Dynamics 365, a new approach to business applications that brings together Dynamics CRM, AX and Office 365 with a unified application platform and data model.


Nucleus Research Technology Value Matrix 2016

Nucleus Research ERP Technology Value Matrix

Nucleus’ 2016 ERP Value Matrix reflects the shift to the cloud as vendors are making large investments in their cloud offerings, with mobile functionality, IoT and embedded analytics as the table stakes.



Awards

Read just some of the recognition garnered by Microsoft Dynamics and see what others are saying about how it can improve the way you do business



2017 CRM Watchlist Award

2017 CRM Watchlist

Microsoft Dynamics 365 has been awarded Elite Status in analyst Paul Greenberg's annual CRM Watchlist. CRM Watchlist winners are selected using a series of rigorous criteria to determine which companies have the strongest impact in the market, both now and in the future. Dynamics 365 is one of three companies to achieve this highest award in the Watchlist.


2017 Customer Magazine Product of the Year Award

2017 CUSTOMER magazine Product of the Year

The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing CRM, the call center, and teleservices. The award highlights products that enable their clients to meet and exceed the expectations of their customers. Dynamics 365 is proud to be a winner of this award.


2017 Stevie Award for Sales and Customer Service

2017 Stevie® Awards for Sales and Customer Service

The Stevie® Award trophy is one of the world's most coveted prizes. Since 2002 the Gold Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations. Microsoft has been honored with two Stevie® Awards in 2017: one for Dynamics 365 for Customer Service in the Contact Center Solution category and one for Dynamics 365 for Sales in the Sales Force Automation Solution category.


2017 CRM Magazine Service Leader Award

2017 CRM Magazine Service Leader award

For the fourth consecutive year, Microsoft Dynamics 365 for Customer Service has been recognized with CRM Magazine Service Leader Awards in the case management and web support categories. The CRM Magazine awards are chosen by a panel of industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance.


2016 CRM Magazine Market Leader Award

2016 CRM Magazine Market Leader Awards

Again this year, Microsoft has been recognized as a leader in CRM Magazine's Market Leader awards in the categories:

  • Enterprise CRM Suite
  • Midmarket CRM Suite
  • Small Business CRM Suite
  • Sales Force Automation

The CRM Magazine Market Leaders are evaluated by a panel of industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance.


2016 Customer Magazine CRM Excellence Award

2016 CUSTOMER Magazine CRM Excellence Awards

The CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.


The 17th Annual CRM Excellence Award honors Microsoft Dynamics CRM for being a true CRM partner to its customers and clients.





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