See what top industry analysts are saying about Microsoft Dynamics

Read a few of the latest comparisons and reviews for a detailed look at Microsoft Dynamics functionality, costs, and more.

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Reports

Read reports and reviews to see what analysts are saying about Dynamics 365 and learn more about what it can do for your business.


Magic Quadrant for Field Service Management

The FSM market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process.


The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

In Forrester’s 36-criteria evaluation of CRM suites for midsize organizations, Forrester identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle, Sage Software, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.


Gartner Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies

This Magic Quadrant focuses on ERP systems that support a single-instance strategy for multientity midmarket and upper-midmarket companies. Leading vendors are rearchitecting their solutions to adopt in-memory technologies, cloud delivery principles and modern UIs.


The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

In Forrester’s 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.


Microsoft Dynamics AX 7 and the Cloud: Redefining the Potential of Enterprise Cloud Computing

Josh Greenbaum previews and explains how the next release of Microsoft Dynamics AX, running on the Microsoft Azure, positions cloud computing for a dramatic and meaningful shift.


IDC comments on Dynamics AX

Microsoft Announces Dynamics AX in the Cloud: It's Been a Long Time Coming But Worth the Wait

On November 19, 2015, Microsoft announced that its next release of its flagship ERP solution, Microsoft Dynamics AX, will be available in the cloud in the first quarter of 2016. This release has been a long time coming, but based on what we've seen, it appears to be worth the wait as Microsoft delivers all of the capabilities of Dynamics AX on the cloud and leverages the power of the greater Microsoft with SQL Azure, O365, Skype, Power BI, and much more to deliver a productive and usable application.


Positive Report on Microsoft Acquisition of FantasySalesTeam

On August 3, 2015, Microsoft announced its acquisition of Incent Games LLC, developer and owner of FantasySalesTeam. FantasySalesTeam is an innovative sales gamification platform that has helped hundreds of companies boost sales productivity, drive revenue and improve CRM adoption through collaboration and team based competition.


FantasySalesTeam’s innovative features will soon be available for Microsoft Dynamics CRM customers to help incentivize their sales teams and achieve better results. Blue Hill Research, a provider of research and analysis on the global IT industry, analyzed what this acquisition means to businesses and organizations.

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Awards

Read just some of the recognition garnered by Microsoft Dynamics and see what others are saying about how it can improve the way you do business



CRM Watchlist 2016

For the third year in a row, Microsoft Dynamics has been awarded Elite Status in Paul Greenberg's (56 Group) annual CRM Watchlist. CRM Watchlist winners are selected using a series of rigorous criteria ( explained in depth here) to determine which companies have the strongest impact in the market.


CRM Magazine Market Leader awards

This year, Microsoft is recognized as a winner in CRM Magazine's Market Leader awards in the categories:

  • Enterprise CRM Suite
  • Midmarket CRM Suite
  • Small Business CRM Suite
  • Sales Force Automation

The CRM Magazine Market Leaders are evaluated by a panel of industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance. According to this year’s Market Leaders research, organizations today want CRM technology that provides easy access to essential data (through the cloud, mobile devices, and a unified user interface); the ability to personalize customer experiences; and predictive and prescriptive analytics that can scour oceans of data. This year’s CRM Market Leaders have responded with solutions that will meet—and in some cases exceed—these demands.*


*Editors of CRM Magazine. "The 2015 CRM Market Leaders." CRM Magazine Aug 2015. Destination CRM Web. 3 Aug 2015

CRM Magazine Service Leader award

For the third consecutive year, Microsoft Dynamics has been recognized as a CRM Magazine Service Leader in customer case management, and for the first year, Microsoft has been recognized as a CRM Service Leader in web support. The CRM Magazine awards are chosen by a panel of 15 industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance.


Best Integrated Front Office Solutions and Best Provider of Data Analytics award from Asian Private Banker magazine

Microsoft won the award for Best Integrated Front Office Solutions in recognition of the key strengths of Microsoft Dynamics. It offers unique, seamless interoperability with middle- and back-office applications as well as Microsoft products such as Power BI for data analytics, Skype and Yammer for workforce collaboration, and SharePoint for document workflow management. Dynamics provides a highly flexible relationship management framework that not only allows private banks to successfully manage multi-asset portfolios, but also enables cost-efficient, integrated solutions.


The advanced analytics suites and high-performance, cloud-computing capabilities of the Microsoft data platform, comprising Microsoft SQL Server 2014 and Azure SQL Database, the Microsoft Azure IoT Suite, Cortana Analytics Suite and Azure Data Lake, Power BI, and Azure Machine Learning, also led to Microsoft being named the Best Provider of Data Analytics.


2016 CUSTOMER magazine Product of the Year award

The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

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