City of Miami Upgrades Browser to Increase Revenue Through Online Services

​With all the challenges facing state and local governments these days, it’s always great to highlight how organizations are finding ways to operate more efficiently and to serve their citizens better. Last month we told you about the County of San Diego’s industry award for its SharePoint-based Justice Electronic Library System (JELS), and their County Emergency Portal System, developed using Windows Azure and Microsoft Dynamics CRM, and this month we’d like to kick things off by telling you about some great work taking placing in the City of Miami, Florida.

Known to many Americans as just a beautiful beach town, the City of Miami also serves the needs of more than 400,000 residents living in southern Florida. With more than 100 local offices and facilities, efficient operations are critical to the city’s ability to meet the needs of its citizens. And for that reason, the City of Miami recently upgraded its Land Management Application to be built specifically for Windows Internet Explorer 9. The upgrade to the application, called iBuildMiami, allows citizens to apply and pay for building permits online and employees to efficiently process the transactions.

By helping the IT department deliver a security-enhanced, low-maintenance, and responsive line-of-business application for internal and external users, the browser answers enterprise needs while also playing a large role in boosting the efficiency of users working with their web-based iBuildMiami solution. According to project manager Samir Wong, they’ve generated more than $1 million in the first two months since launch. That, while also boosting staff productivity, simplifying IT management, and meeting enterprise needs around manageability and support in a way that looks good and performs well for the public.

To learn more about how Windows Internet Explorer 9 and Windows Enterprise are helping the City of Miami operate more efficiently, read the full case study, here.

 
Michele Bedford Thistle
Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector

About the Author

Michele Bedford Thistle | Business Manager, Government, National Security, and International Organizations, Worldwide Public Sector

Michele is focused on sharing stories from government customers creating real impact for citizens, employees, economies, and students. She joined the worldwide team from Microsoft Canada, where she was also marketing lead for several technology start-ups. Read More