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Check out videos from Microsoft, our customers and partners, produced and recommended especially for State and Local Government

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eGovernment
Next Generation Citizen Engagement
Christine Zmuda, Carlton Colter
Today's landscape is changing, with citizen expectations for services increasing every day. Support channel preferences are evolving from phone to web to social, while technology trends are impacting citizen behavior in how and where they need to be supported. Watch this 30 minute webcast and demo of the Parature from Microsoft solution that is redefining how state, local and federal governments are engaging citizens and meeting their demands for better service.
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HEALTH AND HUMAN SERVICES
A “No Wrong Door” approach to social services
Andy Pitman
A “No Wrong Door” approach for Human Services simplifies and expedites how a Case Worker engages with a client who is seeking assistance. In this solution, the Case Worker searches to determine if the client is known to any System in the Human Service Agency. If the client is not known then the solution facilitates creating a new client record, relating existing client records, creating an application and referral. The Case Worker can then schedule client follow-ups regarding referrals. The solution shows how integrated client management can work with varied Human Services Solutions to improve client management. In addition, the solution includes an executive view with dashboards providing interactive charts, graphs and maps showing perspectives of clients per services, as well as intake center workloads drillable to case worker workloads.
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CUSTOMER STORY
City of Charlotte: a Dynamics CRM case study
When news broke that the 2012 Democratic National Convention would be held in Charlotte, North Carolina, the city knew immediately that it was time to replace its manual processes for event permitting with software, especially when considering the challenges that such a large influx of people would bring. With support from Microsoft as part of its Metro Cities initiative, the City of Charlotte adopted Microsoft Dynamics CRM Online and tailored the solution to the meet the unique demands of hosting the convention.
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CUSTOMER STORY
Virginia Commonwealth: a Dynamics CRM case study
In the Commonwealth of Virginia, many offices and departments across the state government relied on paper-based processes or disparate systems to handle day-to-day work. Although the state's needs were numerous, it sought to address them with a single, flexible solution. Living in a high-tech state, government employees were frustrated by the inefficient systems they had to use--particularly in areas that were transparent to customers. Although the state's needs were numerous, it sought to address them with a single, flexible solution. At the same time, it wanted to deploy the solution as a service to enable centralized IT management and better control costs. To this end, the Commonwealth of Virginia chose Microsoft Dynamics CRM.
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CUSTOMER STORY
Is Moving to the Cloud an IT Problem? It's Actually a New Way of Working
Vijay Sammeta - City of San Jose, Mary Thomas - City of Mukilteo
Social connections, mobility and pervasive information in the hands of government employees are converging to create a new era of computing and new opportunities for running government. Hear a discussion on how enterprise quality technologies can create a seamless business experience regardless of whether employees and citizens are using traditional apps or cloud-based services, or choose to work from a PC or a mobile device.
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ANALYSIS AND INSIGHTS
Big Data Secret Sauce: Insights from the Data You Already Own
Sudhir Diddee, Jeff Farley, Trevor Mitchell
In these times of tightening budgets and increasing citizen demands, there's never been a more important time to optimize your assets and improve your decision making. One successful route is to maximize the data you already have and in many cases, using technology you already own but haven't fully utilized. Hear from the experts how to leverage anywhere, anytime access to information using familiar tools to create a smarter, more holistic view of your government operation.
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MOBILITY AND COLLABORATION
Mobile Reality Check: 3 Real-World Experiences for Government
Nathan Beckham, Steve Luper
By now you've seen how the workforce is changing with "always-on" expectations, where the line is blurred between work and play for government employees. But what about actual scenarios where a tablet is a better alternative to increasing productivity? We'll highlight 3 real-world experiences where mobile devices are actually making a difference and improving how you run the business of government.
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MOBILITY AND COLLABORATION
Hybrid Cloud Strategy in Local Government: a customer story
Bill Kehoe - King County CIO
Interview with King County CIO Bill Kehoe on how Government organizations are finding ways to save money, improve efficiency, and streamline workflows by integrating a hybrid cloud strategy into our service-based culture. In this session, hear how King County, Washington is creating a blue print for what's possible in the new era of lean government. From supporting data-driven decision making, to enabling a mobile government workforce, it's clear the methods of managing government IT are changing at a rapid pace.
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CUSTOMER STORY
Security & Compliance -- Now It Matters More Than Ever
Susie Adams, Stuart McKee
Meeting your security, privacy and compliance mandates in a new world of always on productivity is something no government can afford to ignore. And when it comes to HIPAA, FISMA, CJIS and other requirements, there IS a right way and a wrong way of doing things. With so much change happening in how governments run day to day, being ahead of the game is critical to success or failure.
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CUSTOMER STORY
The Evolving Government Workplace: Target Date 2015 -- Are you ready?
Stuart McKee, Vijay Sammeta - City of San Jose
Recent technology trends, a changing demographic, and ever increasing austerity measures are combining to force change in the government workplace at unprecedented levels. Hear from local government officials and Microsoft executives on how a new era of technology is playing a key role in this evolution and what governments should do now to be ready for the big change.
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CUSTOMER STORY
Microsoft Empowering Youth
The impact of empowered, imaginative youth is the common thread that will define our future and the ability for local governments to create a better tomorrow. Microsoft is partnering with governments and enterprises around the globe to make an impact on empowering youth to change their world.
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CUSTOMER STORY
San Diego County Emergency Portal: an Azure case study
As if a firestorm devastating 370,000 acres and displacing 515,000 people weren't enough, County of San Diego personnel had to deal with a crisis all their own: getting information to the public after their website crashed under unprecedented traffic. To prevent a recurrence, the county now hosts its site on Microsoft Azure, where it scales to 19 million page views hourly and which costs 78 percent less to maintain than the previous site.
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CUSTOMER STORY
Missouri ReadyReach Portal: an Azure case study
Despite years of responding to disasters, the members of the Missouri Disaster Medical Team were shocked when they arrived in Joplin, shortly after the deadliest U.S. tornado in at least 60 years had done its worst. Nevertheless, those first responders acted quickly, decisively, and effectively to save lives, aided by the Microsoft ReadyReach Disaster Response Portal.
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CUSTOMER STORY
Illinois Department of Corrections: a Dynamics CRM case study
After evaluating 20 possible solutions, the DOC selected Microsoft Dynamics CRM Online to manage its offender population statewide. The DOC's offender management solution, called Offender360, centralizes all information and intelligence on offenders to help staff make better, more informed decisions regarding placement, rehabilitation, and release. Offender360 relies on Microsoft Dynamics CRM Online and Microsoft SharePoint.
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CUSTOMER STORY
Microsoft 311 Citizen Service Center
The Microsoft 311 citizen services solution accelerator provides a dedicated communications channel between agencies and the citizens they serve. Our 311 Service Center accelerator is based on an end-to-end integrated framework that helps you streamline the entire system to service citizen requests, provide information, manage back-office processing, and utilize agency resources more efficiently.
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