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Emergency information website scales to 19 million page views hourly

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Microsoft Dynamics CRM Aids Federal Emergency and Response Tracking

Emergency Collaboration Portal

Emergency management agencies need a “disaster-ready” way to communicate with citizens to help them prepare, respond, and recover from an event.

Help keep communities safer with a portal solution that:

  • Addresses disaster readiness, response, and recovery.
  • Makes information accessible from any web-enabled PC or mobile device.
  • Enables emergency managers, rather than IT staff, to publish content and updates.
Address the three disaster phases

Natural disasters continue to grow in force and frequency, touching more lives and causing greater damage. Although many emergency management agencies have systems and processes to manage events, not all have a scalable, cost-effective way to communicate with citizens. Many agencies help citizens prepare for a disaster by providing information, like supply lists and sample evacuation plans, but citizens also need to know what to do during a disaster—and how to put their lives together after it’s over.

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Make information easily accessible

The Microsoft emergency collaboration portal connects government with citizens, their loved ones outside the affected area, and the media—all through any web-enabled PC or mobile device. Because the Microsoft solution is delivered through the Windows Azure cloud, it isn’t affected by local disruptions. Windows Azure cloud infrastructure provides scalability and resiliency to meet changing demands during a disaster and recovery, while helping to lower costs and complexity during readiness. Agencies can focus their resources in areas other than the IT infrastructure and help to deliver better citizen service for less.

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Enable emergency managers to publish content and updates

With the Microsoft collaboration portal, emergency managers can publish alerts and updates without relying on IT staff. Customizable to support an agency’s content, priorities, and existing readiness site, the solution readily handles alerts, updates, maps, photos, videos, blogs, Facebook, Twitter, RSS, and email. It also leverages data from existing solutions, like WebEOC, NC4, and Esri. Plus, real-time translation for 36 languages is built in.

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