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Demand for Arbitration before the American Arbitration Association for Skype USA Consumers

Instructions for filing an arbitration claim if you live in the United States:

  1. Before filing an arbitration claim, please download, fill out, and mail a Skype Notice of Dispute form (PDF, Download Microsoft Reader) to Skype or your mobile phone carrier. Allow 60 days to resolve your dispute informally. Use the Skype Demand for Arbitration form only if you and Skype, its corporate affiliates, or your mobile phone carrier could not resolve your dispute informally within 60 days.

  2. If, after 60 days, you wish to file an arbitration claim, please download and fill out the Skype Demand for Arbitration form and keep a copy for your records.

  3. Mail a copy of the completed Skype Demand for Arbitration form and your check or money order for $200 to American Arbitration Association, Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. Make your check or money order payable to American Arbitration Association. Please consult the AAA Consumer Arbitration Rules for more information. You can find them at www.adr.org or by calling the AAA at (800) 778-7879.

  4. Please copy (or download and print) and mail to AAA (with the completed Skype Demand for Arbitration form and your check) your Skype’s USA Consumer Terms of Use. If you don’t have your Skype’s USA Consumer Terms of Use, you can find the most recent copy here.

  5. Mail a copy of the completed Skype Demand for Arbitration form, a copy of the Microsoft Services Agreement, and a copy of your check or money order to Skype, c/o Microsoft Corporation, CELA Arbitration, One Microsoft Way, Redmond, WA 98052-6399 or to your mobile phone carrier at its principal place of business in the USA marked ATTN: Legal Department. Upon receipt, Microsoft or your mobile phone carrier will reimburse you for your $200 filing fee if your claim is for $75,000 or less.

Download the Skype Demand for Arbitration form (PDF, Download Microsoft Reader).